Fundamentals of Information Systems
Fundamentals of Information Systems
8th Edition
ISBN: 9781305082168
Author: Ralph Stair, George Reynolds
Publisher: Cengage Learning
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Chapter 6, Problem 12SAT
Program Plan Intro

To determine the correct word to fill in the blank.

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The first step in a challenging conversation is to _____. a) explain your reasoning b) suggest helpful solutions c) give feedback to the other person d) set a shared problem-solving goal
The Shining Stars primary school was the recent recipient of a technology grant to source and implement a school management system. The school administrator is not technology savvy and therefore sought advice from three of the board members who were knowledgeable in the information systems and technology field. One director advised the administrator to purchase an off-the-shelf solution that would allow the school to get the system configured and up and running in a short period with reasonable costs. The second advised the administrator to invest in the development of a unique system to meet the custom requirements of the school’s administration. He suggested that this would create a closer fit to the school’s needs compared to purchasing software, but will cost more. The third director suggested using an open-source solution which would have little if any upfront costs but may require some customization. The school administrator must decide about which solution to go with. Are…
Problem Solving • Develop a conflict scenario whether work, school, or family-related. • Give fictitious names to the people involved. • Describe the conflict involved. • Determine your solutions to promote cooperation. • Examine (list) your resources for the steps to develop a resolution.  In other words, identify and list the resources you will need to reach your desired outcome/solution. In the reply to your classmates, identify ONE thing that could possibly go wrong with the suggested resolution and describe an alternative resolution.
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