STRATEGIC MGMT LL CASEBOOK W/CONNECT
STRATEGIC MGMT LL CASEBOOK W/CONNECT
4th Edition
ISBN: 9781307485110
Author: Rothaermel
Publisher: MCG/CREATE
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Chapter 5.3, Problem 1CC
Summary Introduction

Case summary:

Company MS had a lackluster performance since the year 2000. The competitive advantage of the firm turned into a competitive disadvantage over time. It started to lag behind Company AE by a fair margin. Person SN is the CEO of Company MS who has made tremendous changes in the services they offer. He needs to work hard to ensure the viability of the Company MS future.

To explain: Why it is hard to gain a competitive advantage and even harder to sustain the competitive advantage.

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By the end of 2019, e-commerce was a fast-growing business channel continuously evolving andadapting to ensure revenue growth and profitability of businesses of all sizes. For someorganizations, an e-commerce strategy was a no-brainer. Implementing the right technology andeffective supply chain solutions to ensure customer satisfaction and boost sales. For otherorganizations, adoption was slower and sometimes non-existent. But even in those cases, businessleaders were aware e-commerce was inevitably on the horizon, however far they perceived it tobe.When the COVID-19 pandemic hit the world at the beginning of 2020, many businesses started toreact and rethink their operations; first, ensuring the health and safety of employees and customersalike, and second acting quickly to guarantee their economic survival. And so began the acceleratedgrowth of e-commerce, far beyond what any forecast would’ve predicted.According to a new IBM report, the pandemic has accelerated the shift away from…
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