STRATEGIC MGMT LL CASEBOOK W/CONNECT
STRATEGIC MGMT LL CASEBOOK W/CONNECT
4th Edition
ISBN: 9781307485110
Author: Rothaermel
Publisher: MCG/CREATE
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Chapter 5, Problem 1ESI
Summary Introduction

To explain: The course of action of Person X.

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Suppose you work for an online sporting goods retailer. You’ve been hired as a business analyst with the task of increasing sales. Describe how you could use RFM to increase the sales of sporting goods. If used effectively, how could RFM affect customer satisfaction?
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