STATISTICAL TECH IN BUSN LLW/CONNECT
18th Edition
ISBN: 9781264293629
Author: Lind
Publisher: MCG
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Chapter 5, Problem 77CE
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Title: Analyzing Customer Satisfaction for UnileverAs a member of Unilever's Customer Experience Management team, you are responsible forevaluating customer satisfaction levels and monitoring competitive moves. This case studyinvolves analyzing satisfaction data to test two key hypotheses about Unilever's performancerelative to its main competitor, Procter & Gamble (P&G).Unilever’s leadership team has emphasized the importance of customer satisfaction inmaintaining competitive advantage and market leadership. As part of this initiative, yourteam regularly monitors satisfaction scores and benchmarks them against competitors likeP&G.You are tasked with analyzing the provided dataset to answer the following questions:1. Does Unilever’s average customer satisfaction score meet the minimum threshold of2. 75%?Is there no significant difference between Unilever’s overall average satisfaction scoreand P&G’s average satisfaction score?
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The following table shows a data set containing information for 25 of the shadow stocks tracked by the American Association of Individual Investors (aaii.com, February 2002). Shadow stocks are common stocks of smaller companies that are not closely followed by Wall Street analysts.
Click on the datafile logo to reference the data.
DATA file
Company
DeWolfe Companies
Exchange
Ticker
Symbol
Market
Cap
($ millions)
Price/
Gross
Profit
Earnings
Ratio
Margin
(%)
AMEX
DWL
36.4
8.4
36.7
North Coast Energy
OTC
NCEB
52.5
6.2
59.3
Hansen Natural Corp.
OTC
HANS
41.1
14.6
44.8
MarineMax, Inc.
NYSE
HZO
111.5
7.2
23.8
Nanometrics Incorporated
OTC
NANO
228.6
38.0
53.3
TeamStaff, Inc.
OTC
TSTF
92.1
33.5
4.1
Environmental Tectonics
AMEX
ETC
51.1
35.8
35.9
Measurement Specialties
AMEX
MSS
101.8
26.8
37.6
SEMCO Energy, Inc.
NYSE
SEN
193.4
18.7
23.6
Party City Corporation
OTC
PCTY
97.2
15.9
36.4
Embrex, Inc.
OTC
EMBX
136.5
18.9
59.5
Tech/Ops Sevcon, Inc.
AMEX
ΤΟ
23.2
20.7
35.7
ARCADIS NV
OTC
ARCAF
173.4…
Chapter 5 Solutions
STATISTICAL TECH IN BUSN LLW/CONNECT
Ch. 5 - Prob. 1SRCh. 5 - One card will be randomly selected from a standard...Ch. 5 - Prob. 2.2SRCh. 5 - Prob. 2.3SRCh. 5 - Some people are in favor of reducing federal taxes...Ch. 5 - Prob. 2ECh. 5 - Prob. 3ECh. 5 - Prob. 4ECh. 5 - In each of the following cases, indicate whether...Ch. 5 - Prob. 6E
Ch. 5 - Prob. 7ECh. 5 - A sample of 2,000 licensed drivers revealed the...Ch. 5 - Bank of America customers select their own...Ch. 5 - Prob. 10ECh. 5 - Prob. 3SRCh. 5 - Prob. 4SRCh. 5 - Prob. 11ECh. 5 - Prob. 12ECh. 5 - Prob. 13ECh. 5 - The chair of the board of directors says, There is...Ch. 5 - Suppose the probability you will get an A in this...Ch. 5 - Two coins are tossed. If A is the event two heads...Ch. 5 - Prob. 17ECh. 5 - Prob. 18ECh. 5 - Prob. 19ECh. 5 - Prob. 20ECh. 5 - The aquarium at Sea Critters Depot contains 140...Ch. 5 - A National Park Service survey of visitors to the...Ch. 5 - From experience, Teton Tire knows the probability...Ch. 5 - The board of directors of Tarbell Industries...Ch. 5 - Refer to Table 51 on page 151 to find the...Ch. 5 - Consumers were surveyed on the relative number of...Ch. 5 - Prob. 23ECh. 5 - Prob. 24ECh. 5 - Prob. 25ECh. 5 - Prob. 26ECh. 5 - Prob. 27ECh. 5 - Prob. 28ECh. 5 - Prob. 29ECh. 5 - Prob. 30ECh. 5 - Prob. 31ECh. 5 - Prob. 32ECh. 5 - Prob. 9SRCh. 5 - Prob. 33ECh. 5 - Prob. 34ECh. 5 - Prob. 35ECh. 5 - Prob. 36ECh. 5 - The credit department of Lions Department Store in...Ch. 5 - Prob. 38ECh. 5 - Prob. 10.1SRCh. 5 - Prob. 10.2SRCh. 5 - Prob. 11.1SRCh. 5 - Prob. 11.2SRCh. 5 - Prob. 11.3SRCh. 5 - In a lottery game, three numbers are randomly...Ch. 5 - Prob. 39ECh. 5 - Prob. 40ECh. 5 - Prob. 41ECh. 5 - A telephone number consists of seven digits, the...Ch. 5 - An overnight express company must include five...Ch. 5 - A representative of the Environmental Protection...Ch. 5 - Sam Sneads restaurant in Conway, South Carolina,...Ch. 5 - A company is creating three new divisions and...Ch. 5 - The marketing research department at Pepsico plans...Ch. 5 - The number of times a particular event occurred in...Ch. 5 - The probability that the cause and the cure for...Ch. 5 - Berdines Chicken Factory has several stores in the...Ch. 5 - Prob. 51CECh. 5 - The first card selected from a standard 52-card...Ch. 5 - Prob. 53CECh. 5 - Refer to the following picture. a. What is the...Ch. 5 - Prob. 55CECh. 5 - Assume the likelihood that any flight on Delta...Ch. 5 - Prob. 57CECh. 5 - Prob. 58CECh. 5 - Prob. 59CECh. 5 - Prob. 60CECh. 5 - Prob. 61CECh. 5 - Forty percent of the homes constructed in the...Ch. 5 - Prob. 63CECh. 5 - Prob. 64CECh. 5 - Prob. 65CECh. 5 - Prob. 66CECh. 5 - Prob. 67CECh. 5 - Prob. 68CECh. 5 - Prob. 69CECh. 5 - An investor purchased 100 shares of Fifth Third...Ch. 5 - Flashner Marketing Research Inc. specializes in...Ch. 5 - Prob. 72CECh. 5 - Prob. 73CECh. 5 - Prob. 74CECh. 5 - Prob. 75CECh. 5 - Prob. 76CECh. 5 - Prob. 77CECh. 5 - Prob. 78CECh. 5 - Prob. 79CECh. 5 - Prob. 80CECh. 5 - Prob. 81CECh. 5 - Prob. 82CECh. 5 - Prob. 83CECh. 5 - Prob. 84CECh. 5 - Prob. 85CECh. 5 - Prob. 86CECh. 5 - Prob. 87CECh. 5 - ABC Auto Insurance classifies drivers as good,...Ch. 5 - Prob. 89CECh. 5 - The probability a D-Link network server is down is...Ch. 5 - Prob. 91CECh. 5 - Prob. 92DACh. 5 - Prob. 93DACh. 5 - Prob. 94DA
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- The following table shows a data set containing information for 25 of the shadow stocks tracked by the American Association of Individual Investors (aaii.com, February 2002). Shadow stocks are common stocks of smaller companies that are not closely followed by Wall Street analysts. Click on the datafile logo to reference the data. DATA file Company DeWolfe Companies Exchange AMEX Ticker Symbol Market Cap Price/ Gross Profit Earnings Margin ($ millions) Ratio (%) DWL 36.4 8.4 36.7 North Coast Energy OTC NCEB 52.5 6.2 59.3 Hansen Natural Corp. OTC HANS 41.1 14.6 44.8 MarineMax, Inc. NYSE HZO 111.5 7.2 23.8 Nanometrics Incorporated OTC NANO 228.6 38.0 53.3 TeamStaff, Inc. OTC TSTF 92.1 33.5 4.1 Environmental Tectonics AMEX ETC 51.1 35.8 35.9 Measurement Specialties AMEX MSS 101.8 26.8 37.6 SEMCO Energy, Inc. NYSE SEN 193.4 18.7 23.6 Party City Corporation OTC PCTY 97.2 15.9 36.4 Embrex, Inc. OTC EMBX 136.5 18.9 59.5 Tech/Ops Sevcon, Inc. AMEX ΤΟ 23.2 20.7 35.7 ARCADIS NV OTC ARCAF 173.4…arrow_forwardThe following data show the year to date percent change (YTD % Change) for 30 stock-market indexes from around the word (The Wall Street Journal, August 26, 2013). a. What index has the largest positive YTD % Change? Round your answer to once decimal place. index with a YTD % Change of % b. Using a class width of 5 beginning with -20 and going to 40, develop a frequency distribution for the data. YTD % Change Frequency -20 - -15 -15 - -10 -10 - -5 -5 - 0 0 - 5 5 - 10 10 - 15 15 - 20 20 - 25 30 - 35 c. 1. 2. 3. 4.arrow_forwardThe following data show the year to date percent change (YTD % Change) for 30 stock-market indexes from around the word (The Wall Street Journal, August 26, 2013). Click on the datafile logo to reference the data. DATA file Country Australia Index S&P/ASX200 YTD % Change 10.2 Belgium Bel-20 12.6 Brazil São Paulo Bovespa -14.4 Canada S&P/TSX Comp 2.6 Chile Santiago IPSA -16.3 China Shanghai Composite -9.3 Eurozone EURO Stoxx 10.0 France CAC 40 11.8 Germany DAX 10.6 Hong Kong Hang Seng -3.5 India S&P BSE Sensex -4.7 Israel Tel Aviv 1.3 Italy FTSE MIB 6.6 Japan Nikkei 31.4 Mexico IPC All-Share -6.4 Netherlands AEX 9.3 Singapore Straits Times -2.5 South Korea Kospi -6.4 Spain IBEX 35 6.4 Sweden Switzerland SX All Share 13.8 Swiss Market 17.4 Taiwan Weighted 2.3 U.K. FTSE 100 10.1 U.S. S&P 500 16.6 U.S. DJIA 14.5 U.S. Dow Jones Utility 6.6 U.S. Nasdaq 100 17.4 U.S. Nasdaq Composite 21.1 World DJ Global ex U.S. 4.2 World DJ Global Index 9.9 a. What index has the largest positive YTD %…arrow_forward
- Describe a three step process you choose to determine how many elementary schools there are in the city of 5 million people.arrow_forwardQuiz: Exam 1 (Ch 1-4) z Scores Table-3.pdf x + edu/courses/308627/quizzes/2442507/take/questions/48957332 Canvas Hall It browser 5 Connect Set as default incorrect. • This exam is NOT resumable. Meaning, once you start the exam, you must complete it in its entirety. Any blank questions will be marked as By taking this exam, you agree to adhere to the academic integrity standards, which consist of NOT cheating in any way. To get the highest possible score, you are encouraged to review your notes before taking the exam. You may use your notes during the exam, but note that you should be familiar with the concepts and formulas before taking exam. z Scores Table.pdf Question 3 3 pts Here is a data from a survey asking young children how many hours they spend playing video games. The researchers reported the percent of boys and girls who played no games, less than 1 hour per day, 1-3 hours per day, or greater than 3 hours per day. The most common number of hours per day that boys played is…arrow_forwardWrite a Regression summary explaining significance of mode, explaining regression coefficients, significance of the independent variables, R and R square. Premiums earned Net income Dividends Underwriting Gain/ Loss 30.2 1.6 0.6 0.1 47.2 0.6 0.7 -3.6 92.8 8.4 1.8 -1.5 95.4 7.6 2 -4 100.4 6.3 2.2 -8.1 104.9 6.3 2.4 -10.8 113.2 2.2 2.3 -18.2 130.3 3.0 2.4 -21.4 161.9 13.5 2.3 -12.8 182.5 14.9 2.9 -5.9 193.3 11.7 2.9 -7.6arrow_forward
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- Best explains it not need guidelines okkarrow_forwardActiv Determine compass error using amplitude (Sun). Minimum number of times that activity should be performed: 3 (1 each phase) Sample calculation (Amplitude- Sun): On 07th May 2006 at Sunset, a vessel in position 10°00'N 010°00'W observed the Sun bearing 288° by compass. Find the compass error. LMT Sunset: LIT: (+) 00d 07d 18h 00h 13m 40m UTC Sunset: 07d 18h 53m (added- since longitude is westerly) Declination (07d 18h): N 016° 55.5' d (0.7): (+) 00.6' Declination Sun: N 016° 56.1' Sin Amplitude = Sin Declination/Cos Latitude = Sin 016°56.1'/ Cos 10°00' = 0.295780189 Amplitude=W17.2N (The prefix of amplitude is named easterly if body is rising, and westerly if body is setting. The suffix is named same as declination) True Bearing=287.2° Compass Bearing= 288.0° Compass Error = 0.8° Westarrow_forwardOnly sure experts solve it correct complete solutions okkarrow_forward
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