BUSINESS DRIVEN TECHNOLOGY(LL)-W/ACCESS
BUSINESS DRIVEN TECHNOLOGY(LL)-W/ACCESS
7th Edition
ISBN: 9781260149043
Author: BALTZAN
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Chapter 4, Problem 7RQ

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Difference between Critical Success Factors (CSFs) and Key Performance Indicators (KPIs):

Critical Success Factors (CSFs)Key Performance Indicators (KPIs)
The crucial steps that are performed by the companies in order to achieve their goals and objectives and implement their strategies are called as Critical success factors.The quantifiable metrics that are used by the company to evaluate progress towards critical success factors is termed as Key performance indicators...

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