Organizational Behavior (18th Global Edition)
Organizational Behavior (18th Global Edition)
18th Edition
ISBN: 9780134729664
Author: Stephen P. Robbins, Timothy A. Judge
Publisher: Pearson Global Edition
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Chapter 4, Problem 3CR
Summary Introduction

To determine:

Briefly explain the impact of emotional labor on employees.

Introduction:

An employee’s expression of organizationally desired emotions during interpersonal transactions at work is known as emotional labor. These actions that employees do to satisfy their employers can have many effects on them.

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