EBK AUTOMOTIVE TECHNOLOGY
5th Edition
ISBN: 9780100659841
Author: Halderman
Publisher: YUZU
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Textbook Question
Chapter 4, Problem 2CQ
The three Cs include _____, _____, and _____.
a. correction, correct torque, and customer name
b. concern, cause, and correction
c. cause, cost, and caller name
d. captured data, cause, and cost (of the repair)
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Chapter 4 Solutions
EBK AUTOMOTIVE TECHNOLOGY
Ch. 4 - What factors are part of being a professional...Ch. 4 - Prob. 2RQCh. 4 - Prob. 3RQCh. 4 - Prob. 4RQCh. 4 - A formal evaluation could include what items?Ch. 4 - What are the three Cs?Ch. 4 - What should be included on the work order after...Ch. 4 - Types of communications include _____. a. verbal...Ch. 4 - The three Cs include _____, _____, and _____. a....Ch. 4 - Technician A says that customer-pay rate is...
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