EBK BUSINESS DRIVEN TECHNOLOGY
7th Edition
ISBN: 8220103675451
Author: BALTZAN
Publisher: YUZU
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Expert Solution & Answer
Chapter 4, Problem 1OC
Explanation of Solution
Difference between Efficiency MIS metrics and Effectiveness MIS metrics:
| Efficiency MIS Metrics | Effectiveness MIS Metrics |
| MIS Efficiency metrics measures the performance of MIS like throughput, transaction speed, and system availability. | MIS Effectiveness metrics measures the impact that MIS has on business processes and activities which includes customer satisfaction and customer conversion rates. |
| Efficiency is focused on the extent to which a firm uses its resources in an optimal way. | Effectiveness is focused on how well a firm achieves its goals and objectives. |
| Efficiency is addressed as doing things right. | Effectiveness is addressed as doing the right things. |
| Efficiency MIS metrics focus on the technology itself and they do not always guarantee effectiveness. | Effectiveness MIS metrics are determined according to an organization’s goals, strategies, and objectives. |
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EBK BUSINESS DRIVEN TECHNOLOGY
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