Concept explainers
a
Interpretation: Application of modern technology in financial services sector needs to be discussed.
Concept Introduction: The modern technology has disrupted the whole service sector with the launch of many applications based on the updated information technology.
a
Explanation of Solution
Application of modern technology in:
Financial Services: The financial services industry has used Big data and Artificial intelligence to create digital banking system which is far convenient than the offline transactions.
b
Interpretation: Application of modern technology in Public and Government services sector needs to be discussed.
Concept Introduction: The modern technology has disrupted the whole service sector with the launch of many applications based on the updated information technology.
b
Explanation of Solution
Application of modern technology in:
Public and Government Services: The e-portal systems are created through which public can file their complaints or suggestion and gets the resolution in less time as compared to pre-technology era.
c
Interpretation: Application of modern technology in Transportation services sector needs to be discussed.
Concept Introduction: The modern technology has disrupted the whole service sector with the launch of many applications based on the updated information technology.
c
Explanation of Solution
Application of modern technology in:
Transportation services: The GPS tracking and advanced communication systems have created a safe and effective service delivery to the consumers of the transportation industry.
d
Interpretation: Application of modern technology in Educational services sector needs to be discussed.
Concept Introduction: The modern technology has disrupted the whole service sector with the launch of many applications based on the updated information technology.
d
Explanation of Solution
Application of modern technology in:
Educational Services: The online learning management system using the power of internet and cloud storage is benefitting the students all around the world.
e
Interpretation: Application of modern technology in Educational services sector needs to be discussed.
Concept Introduction: The modern technology has disrupted the whole service sector with the launch of many applications based on the updated information technology.
e
Explanation of Solution
Application of modern technology in:
Hotel and Motel Services: Online Advance booking systems, increasing traffic using social media promotions has become possible due to the use of the modern technology.
Want to see more full solutions like this?
- Define the term "IT service management" (ITSM) and explain its importance in modern organizations. What are some key ITSM frameworks and methodologies?arrow_forwardWhat are some more strategies that might be used to improve the efficiency of the delivery of services?arrow_forwardBriefly describe a service of your choice. Offer two recommendations for how the company/service provider in your example could manage the characteristics of services to create more value for its customers.arrow_forward
- Why do we need to understand the different Customer Service Standards?arrow_forwardDiscuss why service centers and service hotlines are important or unimportant to customer perceptions of service firms. Give an example to back up your argument.arrow_forwardWhat do you mean by defining how well a service is provided?arrow_forward
- How the concepts you learnt in services management subject will be useful in your personal and professional life. Explain.arrow_forwardDefine the term "IT service" and provide examples of different types of IT services commonly used in organizations.arrow_forwardCreate the following for and Land and Sea Tour busines in Jamaica Key Elements of the Business Plan Description of Services This section provides an overview of the services (include product(s) if necessary). Diagrams, illustrations and drawings of services. Service description. Plan of Operations Form of ownership chosen and reasoning Company structure (organization chart) Compensation and benefits packages Staffing plansarrow_forward
- Explain the unique challenges of service delivery.arrow_forwardIdentify a service-based business that you are familiar with and consider the following questions: What identifies this organization as a service provider? What role do the customers play? Why are they important to your chosen business? What could the company do to attract more customers? Present your ideas to the rest of the group.arrow_forwardWhat are the responsibilities,task and decisions of service operation managers.give me some more informationarrow_forward
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.