Statistics for Business & Economics, Revised (with XLSTAT Education Edition Printed Access Card)
13th Edition
ISBN: 9781337094160
Author: David R. Anderson, Dennis J. Sweeney, Thomas A. Williams, Jeffrey D. Camm, James J. Cochran
Publisher: Cengage Learning
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Textbook Question
Chapter 3.4, Problem 52E
Consumer Reports provided overall customer satisfaction scores for AT&T, Sprint, T-Mobile, and Verizon cell-phone services in major metropolitan areas throughout the United States. The rating for each service reflects the overall customer satisfaction considering a variety of factors such as cost, connectivity problems, dropped calls, static interference, and customer support. A satisfaction scale from 0 to 100 was used with 0 indicating completely dissatisfied and 100 indicating completely satisfied. The ratings for the four cell-phone services in 20 metropolitan areas are as shown (Consumer Reports, January 2009).
- a. Consider T-Mobile first. What is the
median rating? - b. Develop a five-number summary for the T-Mobile service.
- c. Are there outliers for T-Mobile? explain.
- d. Repeat parts (b) and (c) for the other three cell-phone services.
- e. Show the box plots for the four cell-phone services on one graph. Discuss what a comparison of the box plots tells about the four services. Which service did Consumer Reports recommend as being best in terms of overall customer satisfaction?
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No, the data do not contain outliers. V
d. Repeat parts (b) and (c) for the other three cell phone services.
Smallest value
First quartile (to 2 decimals)
Median (to 1 decimal)
Third quartile (to 2 decimals)
AT&T
Largest value
Are there outliers for AT&T? Explain.
Limits for AT&T(to 1 decimal)
No, the data do not contain outliers.
Are there outliers for Sprint? Explain.
Limits for Sprint(to 2 decimals)
No, the data do not contain outliers. V
Are there outliers for Verizon? Explain.
Limits for Verizon (to 2 decimals)
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and
Sprint
and
and
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No, the data do not contain outliers. V
e. Which of the following boxplots accurately displays the data set?
#2
Verizon
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As the leader of the sales team, you would like to increase the revenue brought by your team. You discovered a program for sales personnel that supposedly improve interpersonal skills and thus help settle deals with customers more often. You decide to send8 of your sales people for the training, and compare the amount they brought in sales in the month before they went and in the month after they received the training. The data are:
Xbefore: 400, 300, 1200, 2100, 700, 450, 650, 3400
Xafter: 1000, 400, 1000, 2500, 1200, 600, 800, 3000
A. Identify the appropriate statistical measure to use.
B. Conduct the test. Make a decision about the null hypothesis, interpret your results and calculate effect size if applicable. At ?=.05, can you report to upper management that the training worked? Or was it a waste of money?
C. Calculate 95% confidence intervals for the estimate of the difference.
An insurance company crashed four cars in succession at 5 miles per hour. The cost of repair for each of the crashes was $421,$465,$412,$218. Compute the range of data
Chapter 3 Solutions
Statistics for Business & Economics, Revised (with XLSTAT Education Edition Printed Access Card)
Ch. 3.1 - Consider a sample with data values of 10, 20, 12,...Ch. 3.1 - Consider a sample with data values of 10, 20, 21,...Ch. 3.1 - Consider the following data and corresponding...Ch. 3.1 - Consider the following data. Period Rate of Return...Ch. 3.1 - Consider a sample with data values of 27, 25, 20,...Ch. 3.1 - Consider a sample with data values of 53, 55, 70,...Ch. 3.1 - The average number of minutes Americans commute to...Ch. 3.1 - The Wall Street Journal reported that the median...Ch. 3.1 - Which companies spend the most money on...Ch. 3.1 - Over a nine-month period, OutdoorGearLab tested...
Ch. 3.1 - According to the National Education Association...Ch. 3.1 - The Big Bang Theory, a situation comedy featuring...Ch. 3.1 - In automobile mileage and gasoline-consumption...Ch. 3.1 - The data contained in the file named StateUnemp...Ch. 3.1 - Martinez Auto Supplies has retail stores located...Ch. 3.1 - The grade point average for college students is...Ch. 3.1 - The following table shows the total return and the...Ch. 3.1 - Based on a survey of masters programs in business...Ch. 3.1 - Annual revenue for Corning Supplies grew by 5.5%...Ch. 3.1 - Suppose that at the beginning of 2004 you invested...Ch. 3.1 - If an asset declines in value from 5000 to 3500...Ch. 3.1 - The current value of a company is 25 million. If...Ch. 3.2 - Consider a sample with data values of 10, 20, 12,...Ch. 3.2 - Consider a sample with data values of 10, 20, 12,...Ch. 3.2 - Consider a sample with data values of 27, 25, 20,...Ch. 3.2 - Data collected by the Oil Price information...Ch. 3.2 - The results of a search to find the least...Ch. 3.2 - The Australian Open is the first of the four grand...Ch. 3.2 - The Los Angeles times regularly reports the air...Ch. 3.2 - The following data were used to construct the...Ch. 3.2 - The results of Accounting Principals latest...Ch. 3.2 - Advertising age annually compiles a list of the...Ch. 3.2 - Scores turned in by an amateur golfer at the...Ch. 3.2 - The following times were recorded by the...Ch. 3.3 - Consider a sample with data values of 10, 20, 12,...Ch. 3.3 - Consider a sample with a mean of 500 and a...Ch. 3.3 - Consider a sample with a mean of 30 and a standard...Ch. 3.3 - Suppose the data have a bell-shaped distribution...Ch. 3.3 - The results of a national survey showed that on...Ch. 3.3 - The energy information Administration reported...Ch. 3.3 - The Graduate Management Admission Test (GMAT) is a...Ch. 3.3 - Many families in California are using backyard...Ch. 3.3 - According to a Los Angeles Times study of more...Ch. 3.3 - A sample of 10 NCAA college basketball game scores...Ch. 3.3 - The Wall Street Journal reported that Walmart...Ch. 3.4 - Consider a sample with data values of 27, 25, 20,...Ch. 3.4 - Prob. 47ECh. 3.4 - Prob. 48ECh. 3.4 - A data set has a first quartile of 42 and a third...Ch. 3.4 - Naples, Florida, hosts a half-marathon (13.1-mile...Ch. 3.4 - Annual sales, in millions of dollars, for 21...Ch. 3.4 - Consumer Reports provided overall customer...Ch. 3.4 - Fortune magazines list of the worlds most admired...Ch. 3.4 - The Bureau of Transportation Statistics keeps...Ch. 3.5 - Five observations taken for two variables follow....Ch. 3.5 - Five observations taken for two variables follow....Ch. 3.5 - Ten major college football bowl games were played...Ch. 3.5 - A department of transportations study on driving...Ch. 3.5 - Over the past 40 years, the percentage of homes in...Ch. 3.5 - The Russell 1000 is a stock market index...Ch. 3.5 - A random sample of 30 colleges from Kiplingers...Ch. 3 - The average number of times Americans dine out in...Ch. 3 - USA Today reports that NCAA colleges and...Ch. 3 - The average waiting time for a patient at an El...Ch. 3 - U.S. companies lose 63.2 billion per year from...Ch. 3 - A study of smartphone users shows that 68% of...Ch. 3 - Public transportation and the automobile are two...Ch. 3 - In 2007 the New York Times reported that the...Ch. 3 - The data contained in the DATAfile named...Ch. 3 - Travel + Leisure magazine provides an annual list...Ch. 3 - The 32 teams in the National Football League (NFL)...Ch. 3 - Does a major league baseball teams record during...Ch. 3 - The days to maturity for a sample of five money...Ch. 3 - Automobiles traveling on a road with a posted...Ch. 3 - The Panama Railroad Company was established in...Ch. 3 - Pelican Stores Pelican Stores, a division of...Ch. 3 - Motion Picture Industry The motion picture...Ch. 3 - Business Schools of Asia-Pacific The pursuit of a...Ch. 3 - African Elephant Populations Although millions of...
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