311 is Chicago’s web and phone portal for government information and nonemergency services 311 serves as a comprehensive one-stop shop for residents, visitors, and business owners: therefore, it is critical that 311 representatives answer calls and respond to requests in a timely and accurate fashion. The target response time for answering 311 calls is 45 seconds. Agent abandonment rate is one of several call center metrics tracked by 311 Officials. This metric tracks the percentage ff callers who hang up after the target response time of 45 seconds has elapsed. The file 311CALLCENTER contains the agent abandonment rate for 22 weeks of call center operation during the 7:00 P.M. shift.
- Calculate the
mean , median, firstquartile , and third quartile. - Calculate the
range ,interquartile range . Variance, standard deviation, and of variation. - Construct a boxplot. Are the data skewed? If so, how?
- Calculate the
correlation coefficient between day and agent abandonment rate. - Based on the results of (a) through (c), what conclusions might you reach concerning 311 call center performance operation?
Want to see the full answer?
Check out a sample textbook solutionChapter 3 Solutions
EP BUSINESS STATISTICS:FIRST COURSE-ACC
Additional Math Textbook Solutions
Elementary Statistics (13th Edition)
Essentials of Statistics (6th Edition)
Statistics for Business and Economics (13th Edition)
Statistics for Business & Economics, Revised (MindTap Course List)
Statistical Reasoning for Everyday Life (5th Edition)
Statistical Techniques in Business and Economics
- Glencoe Algebra 1, Student Edition, 9780079039897...AlgebraISBN:9780079039897Author:CarterPublisher:McGraw HillBig Ideas Math A Bridge To Success Algebra 1: Stu...AlgebraISBN:9781680331141Author:HOUGHTON MIFFLIN HARCOURTPublisher:Houghton Mifflin HarcourtHolt Mcdougal Larson Pre-algebra: Student Edition...AlgebraISBN:9780547587776Author:HOLT MCDOUGALPublisher:HOLT MCDOUGAL
- College Algebra (MindTap Course List)AlgebraISBN:9781305652231Author:R. David Gustafson, Jeff HughesPublisher:Cengage LearningElementary Geometry For College Students, 7eGeometryISBN:9781337614085Author:Alexander, Daniel C.; Koeberlein, Geralyn M.Publisher:Cengage,Functions and Change: A Modeling Approach to Coll...AlgebraISBN:9781337111348Author:Bruce Crauder, Benny Evans, Alan NoellPublisher:Cengage Learning