EBK BUSINESS STATISTICS
7th Edition
ISBN: 9780134462783
Author: STEPHAN
Publisher: PEARSON CUSTOM PUB.(CONSIGNMENT)
expand_more
expand_more
format_list_bulleted
Videos
Textbook Question
Chapter 3, Problem 3.70CRP
311 is Chicago’s web and phone portal for government information and nonemergency services 311 serves as a comprehensive one-stop shop for residents, visitors, and business owners: therefore, it is critical that 311 representatives answer calls and respond to requests in a timely and accurate fashion. The target response time for answering 311 calls is 45 seconds. Agent abandonment rate is one of several call center metrics tracked by 311 Officials. This metric tracks the percentage ff callers who hang up after the target response time of 45 seconds has elapsed. The file 311CALLCENTER contains the agent abandonment rate for 22 weeks of call center operation during the 7:00 P.M. shift.
- Calculate the
mean ,median , firstquartile , and third quartile. - Calculate the
range ,interquartile range . Variance, standard deviation, and of variation. - Construct a boxplot. Are the data skewed? If so, how?
- Calculate the
correlation coefficient between day and agent abandonment rate. - Based on the results of (a) through (c), what conclusions might you reach concerning 311 call center performance operation?
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Please provide the solution for the attached image in detailed.
20 km, because
GISS
Worksheet 10
Jesse runs a small business selling and delivering mealie meal to the spaza shops.
He charges a fixed rate of R80, 00 for delivery and then R15, 50 for each packet of
mealle meal he delivers. The table below helps him to calculate what to charge
his customers.
10
20
30
40
50
Packets of mealie
meal (m)
Total costs in Rands
80
235
390
545
700
855
(c)
10.1.
Define the following terms:
10.1.1. Independent Variables
10.1.2. Dependent Variables
10.2.
10.3.
10.4.
10.5.
Determine the independent and dependent variables.
Are the variables in this scenario discrete or continuous values? Explain
What shape do you expect the graph to be? Why?
Draw a graph on the graph provided to represent the information in the
table above.
TOTAL COST OF PACKETS OF MEALIE MEAL
900
800
700
600
COST (R)
500
400
300
200
100
0
10
20
30
40
60
NUMBER OF PACKETS OF MEALIE MEAL
Let X be a random variable with support SX = {−3, 0.5, 3, −2.5, 3.5}. Part ofits probability mass function (PMF) is given bypX(−3) = 0.15, pX(−2.5) = 0.3, pX(3) = 0.2, pX(3.5) = 0.15.(a) Find pX(0.5).(b) Find the cumulative distribution function (CDF), FX(x), of X.1(c) Sketch the graph of FX(x).
Chapter 3 Solutions
EBK BUSINESS STATISTICS
Ch. 3 - The following set of data is from a sample of n =...Ch. 3 - The following set of data is from a sample of n =...Ch. 3 - The set of data is from a sample of n = 7: 12 7 4...Ch. 3 - The following set of data is from a sample of n =...Ch. 3 - Prob. 3.5ACCh. 3 - The operations manager of a plant that...Ch. 3 - Prob. 3.7ACCh. 3 - Prob. 3.8ACCh. 3 - The file Sedans contains the overall miles per...Ch. 3 - Prob. 3.10AC
Ch. 3 - Prob. 3.11ACCh. 3 - Prob. 3.12ACCh. 3 - Is there a difference in the variation of the...Ch. 3 - Prob. 3.14ACCh. 3 - A bank branch located in a commercial district of...Ch. 3 - Prob. 3.16ACCh. 3 - Using the three-year return percentage variable in...Ch. 3 - Prob. 3.18ACCh. 3 - Using the three-year return percentage variable in...Ch. 3 - Using the three-year return percentage variable in...Ch. 3 - Prob. 3.21LBCh. 3 - The following is a set of data from a sample of n...Ch. 3 - Prob. 3.23LBCh. 3 - Prob. 3.24LBCh. 3 - Prob. 3.25ACCh. 3 - The file MarketPenetration contains Facebook...Ch. 3 - Prob. 3.27ACCh. 3 - Prob. 3.28ACCh. 3 - Prob. 3.29ACCh. 3 - Prob. 3.30ACCh. 3 - Prob. 3.31LBCh. 3 - The following is a set of data for a population...Ch. 3 - Consider a population of 1,024 mutual funds that...Ch. 3 - Prob. 3.35ACCh. 3 - The file Energy contains the per capita energy...Ch. 3 - Prob. 3.37ACCh. 3 - The following is a set of data from a sample of n...Ch. 3 - Prob. 3.39ACCh. 3 - The file CEREALS lists the calories and sugar, in...Ch. 3 - Movie companies need to predict the gross receipts...Ch. 3 - Prob. 3.42ACCh. 3 - Prob. 3.43ACCh. 3 - Prob. 3.44CYUCh. 3 - Prob. 3.45CYUCh. 3 - What are the differences among the mean, median,...Ch. 3 - Prob. 3.47CYUCh. 3 - Prob. 3.48CYUCh. 3 - Prob. 3.49CYUCh. 3 - Prob. 3.50CYUCh. 3 - Prob. 3.51CYUCh. 3 - Prob. 3.52CYUCh. 3 - Prob. 3.53CYUCh. 3 - Prob. 3.54CYUCh. 3 - Prob. 3.55CYUCh. 3 - How do the covariance and the coefficient of...Ch. 3 - Prob. 3.57CRPCh. 3 - Prob. 3.58CRPCh. 3 - One of the major measures of the quality of...Ch. 3 - Prob. 3.60CRPCh. 3 - The manufacturing company in Problem 3.60 also...Ch. 3 - Prob. 3.62CRPCh. 3 - Prob. 3.63CRPCh. 3 - Prob. 3.64CRPCh. 3 - Prob. 3.66CRPCh. 3 - The file PropertyTaxes contains the property...Ch. 3 - 311 is Chicagos web and phone portal for...Ch. 3 - How much time do Americans living in or near...Ch. 3 - You are planning to study for your statistics...Ch. 3 - Prob. 3.74RWE
Additional Math Textbook Solutions
Find more solutions based on key concepts
For Exercises 13–18, write the negation of the statement.
13. The cell phone is out of juice.
Math in Our World
Evaluate the integrals in Exercises 1–46.
1.
University Calculus: Early Transcendentals (4th Edition)
Empirical versus Theoretical A Monopoly player claims that the probability of getting a 4 when rolling a six-si...
Introductory Statistics
Check Your Understanding
Reading Check Complete each sentence using > or < for □.
RC1. 3 dm □ 3 dam
Basic College Mathematics
1. How is a sample related to a population?
Elementary Statistics: Picturing the World (7th Edition)
For Problems 23-28, write in simpler form, as in Example 4. logbFG
Finite Mathematics for Business, Economics, Life Sciences and Social Sciences
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, statistics and related others by exploring similar questions and additional content below.Similar questions
- A well-known company predominantly makes flat pack furniture for students. Variability with the automated machinery means the wood components are cut with a standard deviation in length of 0.45 mm. After they are cut the components are measured. If their length is more than 1.2 mm from the required length, the components are rejected. a) Calculate the percentage of components that get rejected. b) In a manufacturing run of 1000 units, how many are expected to be rejected? c) The company wishes to install more accurate equipment in order to reduce the rejection rate by one-half, using the same ±1.2mm rejection criterion. Calculate the maximum acceptable standard deviation of the new process.arrow_forward5. Let X and Y be independent random variables and let the superscripts denote symmetrization (recall Sect. 3.6). Show that (X + Y) X+ys.arrow_forward8. Suppose that the moments of the random variable X are constant, that is, suppose that EX" =c for all n ≥ 1, for some constant c. Find the distribution of X.arrow_forward
- 9. The concentration function of a random variable X is defined as Qx(h) = sup P(x ≤ X ≤x+h), h>0. Show that, if X and Y are independent random variables, then Qx+y (h) min{Qx(h). Qr (h)).arrow_forward10. Prove that, if (t)=1+0(12) as asf->> O is a characteristic function, then p = 1.arrow_forward9. The concentration function of a random variable X is defined as Qx(h) sup P(x ≤x≤x+h), h>0. (b) Is it true that Qx(ah) =aQx (h)?arrow_forward
- 3. Let X1, X2,..., X, be independent, Exp(1)-distributed random variables, and set V₁₁ = max Xk and W₁ = X₁+x+x+ Isk≤narrow_forward7. Consider the function (t)=(1+|t|)e, ER. (a) Prove that is a characteristic function. (b) Prove that the corresponding distribution is absolutely continuous. (c) Prove, departing from itself, that the distribution has finite mean and variance. (d) Prove, without computation, that the mean equals 0. (e) Compute the density.arrow_forward1. Show, by using characteristic, or moment generating functions, that if fx(x) = ½ex, -∞0 < x < ∞, then XY₁ - Y2, where Y₁ and Y2 are independent, exponentially distributed random variables.arrow_forward
- 1. Show, by using characteristic, or moment generating functions, that if 1 fx(x): x) = ½exarrow_forward1990) 02-02 50% mesob berceus +7 What's the probability of getting more than 1 head on 10 flips of a fair coin?arrow_forward9. The concentration function of a random variable X is defined as Qx(h) sup P(x≤x≤x+h), h>0. = x (a) Show that Qx+b(h) = Qx(h).arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Holt Mcdougal Larson Pre-algebra: Student Edition...AlgebraISBN:9780547587776Author:HOLT MCDOUGALPublisher:HOLT MCDOUGAL
Glencoe Algebra 1, Student Edition, 9780079039897...AlgebraISBN:9780079039897Author:CarterPublisher:McGraw Hill
Big Ideas Math A Bridge To Success Algebra 1: Stu...AlgebraISBN:9781680331141Author:HOUGHTON MIFFLIN HARCOURTPublisher:Houghton Mifflin Harcourt
College Algebra (MindTap Course List)AlgebraISBN:9781305652231Author:R. David Gustafson, Jeff HughesPublisher:Cengage Learning
Functions and Change: A Modeling Approach to Coll...AlgebraISBN:9781337111348Author:Bruce Crauder, Benny Evans, Alan NoellPublisher:Cengage Learning
Elementary Geometry For College Students, 7eGeometryISBN:9781337614085Author:Alexander, Daniel C.; Koeberlein, Geralyn M.Publisher:Cengage,
Holt Mcdougal Larson Pre-algebra: Student Edition...
Algebra
ISBN:9780547587776
Author:HOLT MCDOUGAL
Publisher:HOLT MCDOUGAL
Glencoe Algebra 1, Student Edition, 9780079039897...
Algebra
ISBN:9780079039897
Author:Carter
Publisher:McGraw Hill
Big Ideas Math A Bridge To Success Algebra 1: Stu...
Algebra
ISBN:9781680331141
Author:HOUGHTON MIFFLIN HARCOURT
Publisher:Houghton Mifflin Harcourt
College Algebra (MindTap Course List)
Algebra
ISBN:9781305652231
Author:R. David Gustafson, Jeff Hughes
Publisher:Cengage Learning
Functions and Change: A Modeling Approach to Coll...
Algebra
ISBN:9781337111348
Author:Bruce Crauder, Benny Evans, Alan Noell
Publisher:Cengage Learning
Elementary Geometry For College Students, 7e
Geometry
ISBN:9781337614085
Author:Alexander, Daniel C.; Koeberlein, Geralyn M.
Publisher:Cengage,
What Are Research Ethics?; Author: HighSchoolScience101;https://www.youtube.com/watch?v=nX4c3V23DZI;License: Standard YouTube License, CC-BY
What is Ethics in Research - ethics in research (research ethics); Author: Chee-Onn Leong;https://www.youtube.com/watch?v=W8Vk0sXtMGU;License: Standard YouTube License, CC-BY