Cost of quality: The costs that are incurred to avoid, prevent, detect or removes defect from a product are called cost of quality or quality costs. The cost of quality is divided into appraisal costs, prevention costs, external failure costs, and internal failure costs
Prevention cost: Prevention costs are the costs that are incurred to prevent or avoid defects in the product.
Appraisal Cost: Appraisal costs are the costs that are incurred for testing and inspecting the products to identify the defects before delivering them.
Internal failure cost: Internal failure costs are the costs that are incurred to remove the identified defects from products before delivering them.
External failure cost: External failure costs are the costs that are incurred to remove defects from products that have already been delivered to the customers.
Quality cost report: The report which details the cost of appraisal costs, prevention costs, external failure costs and internal failure costs is called quality cost report.
Product cost: Product cost is the cost of manufacturing or purchasing a product.
- The company’s quality cost report for the data given in the required format and determine if the company’s quality improvement program is successful or not.
- Identify the effect of the improvement program in the production department.
- Measure the cost of not implementing the quality improvement program for Mercury Inc.

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Chapter 2 Solutions
MANAGERIAL ACCT W/CONNECT >IC<
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