Chapter 24, Problem 24SP

To determine

Introduction:

Balance score card: Balance score card is a performance matrix that shows the organizations performance and area requiring attention for improvement. A typical balance score card shows following perspective of evaluation:

• Customer perspective

• Financial perspective

• Innovation and growth perspective

• Internal process perspective

Requirement-1:

To determine: The four perspectives of the balance score card

To determine

Requirement-2:

To determine: The example for four perspectives of the balance score card