Financial & Managerial Accounting, Loose-Leaf Version
14th Edition
ISBN: 9781337270700
Author: Carl S. Warren, James M. Reeve, Jonathan Duchac
Publisher: South-Western College Pub
expand_more
expand_more
format_list_bulleted
Videos
Textbook Question
Chapter 22, Problem 22.22EX
Nonfinancial performance measures
Diamond Inc. is an Internet retailer of woodworking equipment. Customers order woodworking equipment from the company, using an online catalog. The company processes these orders and delivers the requested product from its warehouse. The company wants to provide customers with an excellent purchase experience in order to expand the business through favorable word-of-mouth advertising and to drive repeat business. To help monitor performance, the company developed a set of performance measures for its order placement and delivery process:
Average computer response time to customer "clicks''
Dollar amount of returned goods
Elapsed time between customer order and product delivery
Maintenance dollars divided by hardware investment
Number of customer complaints divided by the number of orders
Number of misfilled orders divided by the number of orders
Number of orders per warehouse employee
Number of page faults or errors due to software programming errors
Number of software fixes per week
Server (computer) downtime
Training dollars per programmer
- A. For each performance measure, identify it as either an input or output measure related to the “order placement and delivery” process.
- B. Provide an explanation for each performance measure.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Quick answer of this accounting questions
Mead Incorporated began operations in Year 1. Following is a series of transactions and events involving its long-term debt investments in available-for-sale securities.
Year 1
January 20
Purchased Johnson & Johnson bonds for $20,500.
February 9
Purchased Sony notes for $55,440.
June 12
Purchased Mattel bonds for $40,500.
December 31
Fair values for debt in the portfolio are Johnson & Johnson, $21,500; Sony, $52,500; and Mattel, $46,350.
Year 2
April 15
Sold all of the Johnson & Johnson bonds for $23,500.
July 5
Sold all of the Mattel bonds for $35,850.
July 22
Purchased Sara Lee notes for $13,500.
August 19
Purchased Kodak bonds for $15,300.
December 31
Fair values for debt in the portfolio are Kodak, $17,325; Sara Lee, $12,000; and Sony, $60,000.
Year 3
February 27
Purchased Microsoft bonds for $160,800.
June 21
Sold all of the Sony notes for $57,600.
June 30
Purchased Black & Decker bonds for $50,400.
August 3
Sold all of the Sara…
What is the ending inventory?
Chapter 22 Solutions
Financial & Managerial Accounting, Loose-Leaf Version
Ch. 22 - What are the basic objectives in the use of...Ch. 22 - What is meant by reporting by the principle of...Ch. 22 - Prob. 3DQCh. 22 - The materials cost variance report for Nickols...Ch. 22 - Prob. 5DQCh. 22 - Prob. 6DQCh. 22 - Prob. 7DQCh. 22 - A. Describe the two variances between the actual...Ch. 22 - If variances are recorded in the accounts at the...Ch. 22 - Briefly explain why firms might use non financial...
Ch. 22 - Direct materials variances Bellingham Company...Ch. 22 - Direct labor variances Bellingham (Company...Ch. 22 - Factory overhead controllable variance Bellingham...Ch. 22 - Factory overhead volume variance Bellingham...Ch. 22 - Standard cost journal entries Bellingham Company...Ch. 22 - Income statement with variances Prepare an income...Ch. 22 - Prob. 22.7BECh. 22 - Standard direct materials cost per unit Roanoke...Ch. 22 - Standard product cost Sana Rosa Furniture Company...Ch. 22 - Budget performance report Genie in a Bottle...Ch. 22 - Direct materials variances The following data...Ch. 22 - Direct materials variances Silicone Engine Inc....Ch. 22 - Standard direct materials cost per unit from...Ch. 22 - Standard product cost, direct materials variance...Ch. 22 - Direct labor variances The following data relate...Ch. 22 - Direct labor variances La Batre Bicycle Company...Ch. 22 - Direct labor variances Greeson Clothes Company...Ch. 22 - Direct labor variances for a service company...Ch. 22 - Direct materials and direct labor variances At the...Ch. 22 - Flexible overhead budget Leno Manufacturing...Ch. 22 - Flexible overhead budget Wiki Wiki Company has...Ch. 22 - Factory overhead cost variances The following data...Ch. 22 - Factory overhead cost variances Blumen Textiles...Ch. 22 - Factory overhead variance corrections The data...Ch. 22 - Factory overhead cost variance report Tannin...Ch. 22 - Recording standards in accounts Cioffi...Ch. 22 - Recording standards in accounts "The Assembly...Ch. 22 - Prob. 22.21EXCh. 22 - Nonfinancial performance measures Diamond Inc. is...Ch. 22 - Prob. 22.23EXCh. 22 - Direct materials and direct labor variance...Ch. 22 - Flexible budgeting and variance analysis I Love My...Ch. 22 - Direct materials, direct labor, and factory...Ch. 22 - Factory overhead cost variance report Tiger...Ch. 22 - Standards for nonmanufacturing expenses Code Head...Ch. 22 - Direct materials and direct labor variance...Ch. 22 - Flexible budgeting and variance analysis I'm...Ch. 22 - Direct materials, direct labor, and factory...Ch. 22 - Factory overhead cost variance report Feeling...Ch. 22 - Prob. 22.5BPRCh. 22 - Genuine Spice Inc. began operations on January 1...Ch. 22 - Admissions time variance Valley Hospital began...Ch. 22 - United States Postal Service: Mail sorting time...Ch. 22 - Direct labor time variance Maywood City Police...Ch. 22 - Ethics in Action Dash Riprock is a cost analyst...Ch. 22 - Prob. 22.3TIF
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, accounting and related others by exploring similar questions and additional content below.Similar questions
- Answer? ? Financial accounting questionarrow_forwardData for the two departments of Gurley Industries for September of the current fiscal year are as follows: Drawing Department Winding Department Work in process, September 1 4,900 units, 20% completed 3,000 units, 65% completed Completed and transferred to next processing department during September 67,100 units 66,000 units Work in process, September 30 3,700 units, 55% completed 4,100 units, 20% completed Production begins in the Drawing Department and finishes in the Winding Department. Question Content Area a. If all direct materials are placed in process at the beginning of production, determine the direct materials and conversion equivalent units of production for September for the Drawing Department. If an amount is zero, enter in "0". Drawing DepartmentDirect Materials and Conversion Equivalent Units of ProductionFor September Line Item Description Whole Units Direct MaterialsEquivalent Units ConversionEquivalent Units Inventory in process,…arrow_forwardThe charges to Work in Process—Assembly Department for a period, together with information concerning production, are as follows. All direct materials are placed in process at the beginning of production. Work in Process-Assembly Department Transaction Debit amount Transaction Credit amount Bal., 3,000 units, 45% completed 6,900 To Finished Goods, 69,000 units ? Direct materials, 71,000 units @ $1.4 99,400 Direct labor 106,400 Factory overhead 41,440 Bal., ? units, 55% completed ? Cost per equivalent units of $1.40 for Direct Materials and $2.10 for Conversion Costs. a. Based on the above data, determine the different costs listed below. Line Item Description Amount 1. Cost of beginning work in process inventory completed this period fill in the blank 1 of 4$ 2. Cost of units transferred to finished goods during the period fill in the blank 2 of 4$ 3. Cost of ending work in process inventory fill in the blank 3 of 4$ 4. Cost per unit of…arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Managerial AccountingAccountingISBN:9781337912020Author:Carl Warren, Ph.d. Cma William B. TaylerPublisher:South-Western College Pub
Principles of Accounting Volume 2AccountingISBN:9781947172609Author:OpenStaxPublisher:OpenStax College
Accounting Information SystemsAccountingISBN:9781337619202Author:Hall, James A.Publisher:Cengage Learning,
Financial And Managerial AccountingAccountingISBN:9781337902663Author:WARREN, Carl S.Publisher:Cengage Learning,
Essentials of Business Analytics (MindTap Course ...StatisticsISBN:9781305627734Author:Jeffrey D. Camm, James J. Cochran, Michael J. Fry, Jeffrey W. Ohlmann, David R. AndersonPublisher:Cengage Learning
Cornerstones of Cost Management (Cornerstones Ser...AccountingISBN:9781305970663Author:Don R. Hansen, Maryanne M. MowenPublisher:Cengage Learning
Managerial Accounting
Accounting
ISBN:9781337912020
Author:Carl Warren, Ph.d. Cma William B. Tayler
Publisher:South-Western College Pub
Principles of Accounting Volume 2
Accounting
ISBN:9781947172609
Author:OpenStax
Publisher:OpenStax College
Accounting Information Systems
Accounting
ISBN:9781337619202
Author:Hall, James A.
Publisher:Cengage Learning,
Financial And Managerial Accounting
Accounting
ISBN:9781337902663
Author:WARREN, Carl S.
Publisher:Cengage Learning,
Essentials of Business Analytics (MindTap Course ...
Statistics
ISBN:9781305627734
Author:Jeffrey D. Camm, James J. Cochran, Michael J. Fry, Jeffrey W. Ohlmann, David R. Anderson
Publisher:Cengage Learning
Cornerstones of Cost Management (Cornerstones Ser...
Accounting
ISBN:9781305970663
Author:Don R. Hansen, Maryanne M. Mowen
Publisher:Cengage Learning
alue Chain Analysis EXPLAINED | B2U | Business To You; Author: Business To You;https://www.youtube.com/watch?v=SI5lYaZaUlg;License: Standard Youtube License