Financial and Managerial Accounting
7th Edition
ISBN: 9781259726705
Author: John J Wild, Ken W. Shaw, Barbara Chiappetta Fundamental Accounting Principles
Publisher: McGraw-Hill Education
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Textbook Question
Chapter 22, Problem 16E
Exercise 22-16 Performance measures-balanced scorecard A3
USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Label your answer using C (customer), P (internal process), I (innovation and growth), of F(financial).
___1. Cash flow from operations
___2. Number of reports of mishandled or lost baggage
___3. Percentage of on-time departures
___4. On-time fight percentage
___5. Percentage of ground crew trained
____6. Return on investment
____7. Market value
____8. Accidents or safety incidents per mile flown
____9. Customer complaints
____10. Flight attendant training sessions attended
____11. Time airplane is on ground between flights
____12. Airplane miles per gallon of fuel
____13. Revenue per seat
____14. Cost of leasing airplanes
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Chapter 22 Solutions
Financial and Managerial Accounting
Ch. 22 - Prob. 1MCQCh. 22 - Prob. 2MCQCh. 22 - Prob. 3MCQCh. 22 - Prob. 4MCQCh. 22 - 5. Using the data in question 4, Department X’s...Ch. 22 - Prob. 1DQCh. 22 - Prob. 2DQCh. 22 - Prob. 3DQCh. 22 - Prob. 4DQCh. 22 - Prob. 5DQ
Ch. 22 - Prob. 6DQCh. 22 - Prob. 7DQCh. 22 - Prob. 8DQCh. 22 - Prob. 9DQCh. 22 - Prob. 10DQCh. 22 - Prob. 11DQCh. 22 - Prob. 12DQCh. 22 - Prob. 13DQCh. 22 - Prob. 14DQCh. 22 - Prob. 15DQCh. 22 - Prob. 16DQCh. 22 - Prob. 17DQCh. 22 - Prob. 18DQCh. 22 - Prob. 19DQCh. 22 - Prob. 20DQCh. 22 - Allocation and measurement terms C1 In each blank...Ch. 22 - Prob. 2QSCh. 22 - Prob. 3QSCh. 22 - Prob. 4QSCh. 22 - Prob. 5QSCh. 22 - Prob. 6QSCh. 22 - Prob. 7QSCh. 22 - Prob. 8QSCh. 22 - Prob. 9QSCh. 22 - Computing return on investment A1 Compute return...Ch. 22 - Computing residual income A1 Refer to the...Ch. 22 - Prob. 12QSCh. 22 - Computing profit margin and investment turnover A2...Ch. 22 - Performance measures__balanced scorecard A3...Ch. 22 - Prob. 15QSCh. 22 - Prob. 16QSCh. 22 - Prob. 17QSCh. 22 - Prob. 18QSCh. 22 - Prob. 19QSCh. 22 - Prob. 20QSCh. 22 - Prob. 1ECh. 22 - Prob. 2ECh. 22 - Prob. 3ECh. 22 - Prob. 4ECh. 22 - Prob. 5ECh. 22 - Prob. 6ECh. 22 - Prob. 7ECh. 22 - Prob. 8ECh. 22 - Prob. 9ECh. 22 - Prob. 10ECh. 22 - Prob. 11ECh. 22 - Prob. 12ECh. 22 - Prob. 13ECh. 22 - Prob. 14ECh. 22 - Prob. 15ECh. 22 - Exercise 22-16 Performance measures-balanced...Ch. 22 - Prob. 17ECh. 22 - Prob. 18ECh. 22 - Prob. 19ECh. 22 - Prob. 20ECh. 22 - Prob. 21ECh. 22 - Prob. 22ECh. 22 - Prob. 23ECh. 22 - Prob. 1PSACh. 22 - Prob. 2PSACh. 22 - Prob. 3PSACh. 22 - Prob. 4PSACh. 22 - Prob. 5PSACh. 22 - Prob. 1PSBCh. 22 - Prob. 2PSBCh. 22 - Prob. 3PSBCh. 22 - Prob. 4PSBCh. 22 - Prob. 5PSBCh. 22 - Santana Rey’s two departments, computer consulting...Ch. 22 - Prob. 1BTNCh. 22 - Prob. 2BTNCh. 22 - Prob. 3BTNCh. 22 - Prob. 4BTNCh. 22 - Prob. 5BTNCh. 22 - Prob. 6BTNCh. 22 - Prob. 7BTNCh. 22 - Prob. 8BTNCh. 22 - Prob. 9BTN
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