Essentials of Modern Business Statistics with Microsoft Office Excel (Book Only)
7th Edition
ISBN: 9781337681643
Author: David R. Anderson; Dennis J. Sweeney; Thomas A. Williams
Publisher: Cengage Learning US
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Textbook Question
Chapter 2.1, Problem 7E
The Canmark Research Center Airport Customer Satisfaction Survey uses an onlinequestionnaire to provide airlines and airports with customer satisfaction ratings for all aspects of the customers' flight experience (airport survey website, July 2012). After completing a flight, customers receive an e-mail asking them to go to the website and rate a variety of factors, including the reservation process, the check-in process, luggage policy, cleanliness of gate area, service by flight attendants, food/beverage selection, on-time arrival, and so on. A five-point scale, with Excellent (E), Very Good (V), Good (G), Fair (F), and Poor (P), is used to record customer ratings. Assume that passengers on a Delta Airlines flight from Myrtle Beach, South Carolina to Atlanta, Georgia provided the following ratings for the question "Please rate the airline based on your overall experience with this flight." The sample ratings are shown below.
a. Use a percent frequency distribution and a bar chart to summarize these data. What do these summaries indicate about the overall customer satisfaction with the Delta flight?
b. The online survey questionnaire enabled respondents to explain any aspect of the flight that failed to meet expectations. Would this be helpful information to a manager looking for ways to improve overall customer satisfaction on Delta flights? Explain.
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Chapter 2 Solutions
Essentials of Modern Business Statistics with Microsoft Office Excel (Book Only)
Ch. 2.1 - The response to a question has three alternatives:...Ch. 2.1 - A partial relative frequency distribution is...Ch. 2.1 - A questionnaire provides 58 Yes, 42 No, and 20...Ch. 2.1 - Prob. 4ECh. 2.1 - In alphabetical order, the six most common last...Ch. 2.1 - Nielsen Media Research provided the list of the 25...Ch. 2.1 - The Canmark Research Center Airport Customer...Ch. 2.1 - Prob. 8ECh. 2.1 - Nearly 1.8 million bachelor's degrees and over...Ch. 2.1 - VirtualTourist provides ratings for hotels...
Ch. 2.2 - Consider the following data. a. Develop a...Ch. 2.2 - Consider the following frequency distribution...Ch. 2.2 - Prob. 13ECh. 2.2 - Prob. 14ECh. 2.2 - Prob. 15ECh. 2.2 - Construct a stem-and-leaf display for the...Ch. 2.2 - A doctor's office staff studied the waiting times...Ch. 2.2 - CBSSports.com developed the Total Player Ratings...Ch. 2.2 - Based on the tons handled in a year, the ports...Ch. 2.2 - The London School of Economics and the Harvard...Ch. 2.2 - Quantcast.com provides the number of people from...Ch. 2.2 - Entrepreneur magazine ranks franchises using...Ch. 2.2 - The following data show the year-to-date percent...Ch. 2.2 - Prob. 24ECh. 2.2 - Prob. 25ECh. 2.2 - The Flying Pig Half-Marathon (13.1 miles) had...Ch. 2.3 - The following data are for 30 observations...Ch. 2.3 - The following observations are for two...Ch. 2.3 - The Daytona 500 is a 500-mile automobile race held...Ch. 2.3 - The following crosstabulation shows the average...Ch. 2.3 - Prob. 31ECh. 2.3 - The following crosstabulation shows the number of...Ch. 2.4 - Prob. 36ECh. 2.4 - Consider the following data on two categorical...Ch. 2.4 - Prob. 38ECh. 2.4 - Prob. 39ECh. 2.4 - Prob. 40ECh. 2.4 - Prob. 41ECh. 2.4 - Prob. 42ECh. 2.4 - The Northwest regional manager of an outdoor...Ch. 2 - Approximately 1.5 million high school students...Ch. 2 - Data showing the population by state in millions...Ch. 2 - A startup company's ability to gain funding is a...Ch. 2 - Prob. 49SECh. 2 - Prob. 50SECh. 2 - Western University has only one women's softball...Ch. 2 - Prob. 53SECh. 2 - Prob. 57SECh. 2 - A zoo has categorized its visitors into three...Ch. 2 - Pelican Stores, a division of National Clothing,...Ch. 2 - Prob. 2.1.2CPCh. 2 - Pelican Stores, a division of National Clothing,...Ch. 2 - Pelican Stores, a division of National Clothing,...Ch. 2 - Case Problem 2Motion Picture Industry The motion...Ch. 2 - Prob. 2.2.2CPCh. 2 - Case Problem 2 Motion Picture Industry The motion...Ch. 2 - Case Problem 2 Motion Picture Industry The motion...Ch. 2 - Case Problem 3Queen City Cincinnati, Ohio, also...Ch. 2 - Case Problem 3Queen City Cincinnati, Ohio, also...Ch. 2 - Case Problem 3Queen City Cincinnati, Ohio, also...Ch. 2 - Case Problem 4Cut-Rate Machining, Inc. Jon...Ch. 2 - Case Problem 4Cut-Rate Machining, Inc. Jon...Ch. 2 - Case Problem 4Cut-Rate Machining, Inc. Jon...
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