Chapter 21, Problem 3RP

Summary Introduction

Case summary:

Person X was working as a nurse in externship program 2 summers ago. At that time, she worked with Patient J who was an 8 year old boy and suffered from encephalitis. The boy would argue and become violent at times. This behavior was due to encephalitis.

The only way to make him calm was by speaking in Spanish. Few of the nurses know Spanish and used this technique to calm him down. Most of the nurses and physicians would ignore him and his behavior. They would give some medications to calm him.

One day, Person X was with the physician. The physician was preparing Patient J’s report. Patient J started to behave in a violent and rude manner. The physician started complaining about Patient J’s behavior and did not take any efforts to make him calm, and instead he gave medication to calm him. Person X would help Patient X to calm down in such a situation, but she did not use any technique because it shows disrespect to the physician.

Characters in the case:

• Person X (nurse)
• Patient J

To discuss:

Whether the physician would have acted differently in the case of male or older patient.

Summary Introduction

Person X was working as a nurse in externship program 2 summers ago. At that time, she worked with Patient J who was an 8 year old boy and suffered from encephalitis. The boy would argue and become violent at times. This behavior was due to encephalitis.

The only way to make him calm was by speaking in Spanish. Few of the nurses know Spanish and used this technique to calm him down. Most of the nurses and physicians would ignore him and his behavior. They would give some medications to calm him.

One day, Person X was with the physician. The physician was preparing Patient J’s report. Patient J started to behave in a violent and rude manner. The physician started complaining about Patient J’s behavior and did not take any efforts to make him calm, and instead he gave medication to calm him. Person X would help Patient X to calm down in such a situation, but she did not use any technique because it shows disrespect to the physician.

Characters in the case:

• Person X (nurse)
• Patient J

To discuss:

The communication skills needed to improve the patient care team and to decrease the harm of Patient J.

Summary Introduction

Person X was working as a nurse in externship program 2 summers ago. At that time, she worked with Patient J who was an 8 year old boy and suffered from encephalitis. The boy would argue and become violent at times. This behavior was due to encephalitis.

The only way to make him calm was by speaking in Spanish. Few of the nurses know Spanish and used this technique to calm him down. Most of the nurses and physicians would ignore him and his behavior. They would give some medications to calm him.

One day, Person X was with the physician. The physician was preparing Patient J’s report. Patient J started to behave in a violent and rude manner. The physician started complaining about Patient J’s behavior and did not take any efforts to make him calm, and instead he gave medication to calm him. Person X would help Patient X to calm down in such a situation, but she did not use any technique because it shows disrespect to the physician.

Characters in the case:

• Person X (nurse)
• Patient J

To discuss:

Whether the collaboration with the instructor or nurse has resulted in additional alternative or other approach of communication.