Accounting Information Systems
11th Edition
ISBN: 9781337552127
Author: Ulric J. Gelinas, Richard B. Dull, Patrick Wheeler, Mary Callahan Hill
Publisher: Cengage Learning
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Question
Chapter 2, Problem 4P
Summary Introduction
To explain: The order-to-cash process from the customer’s perspective.
Introduction:
Order –to – cash process:
It is a business process that involves the receiving and follows up of the requests of customers for the goods and services. It also contains many sub-processes.
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How can a customer pay an emailed QuickBooks Online invoice via credit card?
A. Send a message via the message feature with their credit card number
B. Select Review and pay > Apply for account > Pay
C. Print off a form and then enter and send their credit card details and authorization
D. Select Review and pay > Enter payment details > Pay
Create a flowchart for the following telephone-ordering process at a retail chain that specializes in selling books and music CDs.
It provides an ordering system via the telephone to its time-sensitive customers besides its regular store sales.
The automated system greets customers, asks them to choose a tone or pulse phone, and routes them accordingly.
The system checks to see whether customers have an existing account.
They can wait for the service representative to open a new account.
Customers choose between order options and are routed accordingly.
Customers can cancel the order.
Finally, the system asks whether the customer has additional requests; if not, the process terminates.
. Discuss how reengineering process of sales order processing subsystem be accomplished using the Internet
Chapter 2 Solutions
Accounting Information Systems
Ch. 2 - Prob. 1RQCh. 2 - Describe the key features/characteristics of an...Ch. 2 - Prob. 3RQCh. 2 - Describe the methods used to integrate ERP systems...Ch. 2 - Prob. 5RQCh. 2 - What is the relationship of the organizational...Ch. 2 - Prob. 7RQCh. 2 - Prob. 8RQCh. 2 - Prob. 9RQCh. 2 - Prob. 10RQ
Ch. 2 - Describe the six steps in the order-to-cash...Ch. 2 - Prob. 12RQCh. 2 - Prob. 13RQCh. 2 - How does an enterprise system support the...Ch. 2 - List the advantages and disadvantages of an...Ch. 2 - Prob. 1DQCh. 2 - The Tigris Company is considering taking customers...Ch. 2 - Periodically, you will read in the news about one...Ch. 2 - Describe how an enterprise system can assist an...Ch. 2 - Consider a business process that you have...Ch. 2 - Describe a situation in which information would be...Ch. 2 - Prob. 7DQCh. 2 - Prob. 8DQCh. 2 - Describe the primary and supporting activities...Ch. 2 - Prob. 1SPCh. 2 - Prob. 2SPCh. 2 - Prob. 3SPCh. 2 - Prob. 4SPCh. 2 - Conduct research on the Web sites of either CIO...Ch. 2 - Prob. 2PCh. 2 - Conduct research on an ERP package, such as...Ch. 2 - Prob. 4PCh. 2 - Prob. 5PCh. 2 - Prob. 6PCh. 2 - Choose (or you instructor may designate) an ERP...
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Similar questions
- How can you get your purchase receipts into QuickBooks Online for automatic categorization and matching to your bank feed? O Convert the physical receipts to CSV or TXT files. O Use the Import tool. Set up a transfer for each purchase. O Upload images of them using the built-in receipt capture feature.arrow_forwardWhich files do you usually find in a sales order module versus an account receivable (customer module)? Why does this difference exist?arrow_forward7) When recording a customer credit card payment on account using QuickBooks, select:A) Create Invoice > Customer Payment > Customer & Job NameB) Create Sales Receipt > Record DepositsC) Receive Payment > Select Customer & Job Name > Select Payment Method and enter credit card informationD) Make Deposit > Select Customer & Job Name > Select Payment Method and enter credit card information Group of answer choices A B C Darrow_forward
- write simple steps about the posting from a sales journal to an accounts receivable ledger?arrow_forwardDescribe the data flow in the buying process that begins when the purchasing organization sends a check to a vendor to settle an invoice for goods bought.arrow_forwardHow can you check for unbilled charges or time in QuickBooks Online? Select all that apply. Via the money bar in the Vendor center Via the Reports center Via the Unbilled Charges card in the Dashboard Via the money bar in the Sales center Via the money bar in the Time tab in the left-hand navigationarrow_forward
- How do you analyze the QUICKBOOK Software to analyze the customer and vendor’sPayments and Receipts? Justify the figures using QuickBooks.arrow_forwardHow would you customize the purchases journal to make entering transactions more efficient?arrow_forwardGiven the following business rules, construct an ER diagram so each rule is captured for the database. Presume each rule is to be treated individually. Construct an ER diagram for each rule.a. A retail sales company prepares sales orders for its customers’ purchases. A customer can make many purchases, but a sales order is written for a single customer.b. A retail sales company orders inventory using a purchase order. An inventory item may be ordered many times, and a purchase order may be created for more than one inventory item.c. A company that sells antique cars prepares a sales order for each car sold. The inventory for this company consists of unique automobiles, and only one of these automobiles may be listed on a sales order.d. A grocery store identifies returning customers via a plastic card that the clerk scans at the time of each purchase. The purpose of this card is to track inventory and to maintain a database of customers and their purchases. Obviously, a customer may…arrow_forward
- Create a flowchart for the following telephone-ordering process at a retail chain that specializes in selling books and music CDs. It provides an ordering system via the telephone to its time-sensitive customersbesides its regular store sales. First, the automated system greets customers and identifies whether they have a tone or pulse phone. Customers choose 1 if they have a tone phone; otherwise, they wait for the first available service representative to process their request. If customers have a tone phone, they complete their request by choosing options on the phone. First, the system checks to see whether customers have an existing account.Customers choose 1 if they have an existing account or choose 2 if they want to open a new account. Customers wait for the service representative to open a new account if they choose 2. Next, customers choose between the options of making an order, canceling an order, or talking to a customer representative for questions and/or complaints. If…arrow_forwardSunset Graphics often buys inventory after receiving a sales order from the customer. Suppose you are asked to prepare one UML class diagram that combines both the sales and collection process and the purchases and payments process. What would be shared among those processes? What would be unique to each process? Why?arrow_forwardExplain you answer and do not give plagrized solutionarrow_forward
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