EBK BUSINESS STATISTICS
7th Edition
ISBN: 8220102743984
Author: STEPHAN
Publisher: PEARSON
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Chapter 2, Problem 2.95CRP
One of the major measures of the quality of service provided by an organization is the speed with which the responds to customer complaints. A large family-held department Store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 Installation crews to an installation supervisor, a measurer, and 15 installation crews. A business Objective of the company was to reduce the time between when the complaint is received and when it is resolved. During a recent year, the company received 50 complaints concerning carpet installation. The number of days between the receipt of the complaint and the resolution of the complaint for the 50 complaints, stored in FURNITURE, are:
- Construct a frequency distribution and a percentage distribution.
- Construct a histogram and a percentage
polygon . - Construct a cumulative percentage distribution and plot a cumulative percentage polygon (ogive).
- On the basis of the results of (a) through (c), if you had to tell the president of the company how long a customer should expect to wait to have a complaint resolved what would you say? Explain/
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In a town with 5000 adults, a sample of 50 is selected using SRSWOR and asked their opinion of a proposed municipal project; 30 are found to favor it and 20 oppose it. If, in fact, the adults of the town were equally divided on the proposal, what would be the probability of observing what has been observed? Approximate using the Binomial distribution. Compare this with the exact probability which is 0.0418.
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Chapter 2 Solutions
EBK BUSINESS STATISTICS
Ch. 2 - Prob. 2.1LBCh. 2 - The following data represent the responses to two...Ch. 2 - Prob. 2.3ACCh. 2 - Prob. 2.4ACCh. 2 - Prob. 2.5ACCh. 2 - Prob. 2.6ACCh. 2 - Prob. 2.7ACCh. 2 - A survey of 1,085 adults asked Do you enjoy...Ch. 2 - Prob. 2.9ACCh. 2 - Prob. 2.10AC
Ch. 2 - Prob. 2.11LBCh. 2 - Prob. 2.12LBCh. 2 - Prob. 2.13LBCh. 2 - Prob. 2.14LBCh. 2 - The file NBACost2013 contains the total cost ($)...Ch. 2 - The file UTILITY contains the following data about...Ch. 2 - Prob. 2.17ACCh. 2 - One operation of a mill to cut pieces of steel...Ch. 2 - A manufacturing company produces steel housings...Ch. 2 - Prob. 2.21ACCh. 2 - Prob. 2.22ACCh. 2 - Prob. 2.23ACCh. 2 - An online survey of CFA Institute members was...Ch. 2 - Prob. 2.25ACCh. 2 - Prob. 2.26ACCh. 2 - Prob. 2.27ACCh. 2 - The following table indicates the percentage of...Ch. 2 - Prob. 2.29ACCh. 2 - Prob. 2.30ACCh. 2 - A study of Kickstarter projects showed that 54.2%...Ch. 2 - Prob. 2.32ACCh. 2 - Prob. 2.33LBCh. 2 - Prob. 2.34LBCh. 2 - Prob. 2.35ACCh. 2 - Prob. 2.37ACCh. 2 - The file UTILITY contains the following data about...Ch. 2 - Prob. 2.39ACCh. 2 - Prob. 2.40ACCh. 2 - Prob. 2.41ACCh. 2 - Prob. 2.42ACCh. 2 - Prob. 2.43ACCh. 2 - Prob. 2.45ACCh. 2 - Prob. 2.46ACCh. 2 - The data stored in DRINK represents the amount of...Ch. 2 - Prob. 2.48LBCh. 2 - Prob. 2.49LBCh. 2 - Prob. 2.50ACCh. 2 - Data were collected on the typical cost of dining...Ch. 2 - College football is big business, with coaches pay...Ch. 2 - Prob. 2.54ACCh. 2 - Prob. 2.56ACCh. 2 - Prob. 2.57ACCh. 2 - Prob. 2.58ACCh. 2 - Prob. 2.59ACCh. 2 - Prob. 2.60ACCh. 2 - Prob. 2.61ACCh. 2 - Prob. 2.66ACCh. 2 - Prob. 2.67ACCh. 2 - Prob. 2.68ACCh. 2 - Prob. 2.69ACCh. 2 - Prob. 2.71ACCh. 2 - (Student Project) The Data and Story Library...Ch. 2 - Prob. 2.73ACCh. 2 - Prob. 2.75ACCh. 2 - Figure 2.1 shows a bar chart and a pie chart for...Ch. 2 - Prob. 2.78ACCh. 2 - Prob. 2.79CYUCh. 2 - Prob. 2.80CYUCh. 2 - Prob. 2.81CYUCh. 2 - Compare and contrast the bar chart for categorical...Ch. 2 - Prob. 2.83CYUCh. 2 - Prob. 2.84CYUCh. 2 - What are the three different ways to break down...Ch. 2 - How can a multidimensional table differ from a...Ch. 2 - Prob. 2.87CYUCh. 2 - Prob. 2.88CRPCh. 2 - The owner of a restaurant that serves...Ch. 2 - Suppose that the owner of the restaurant in...Ch. 2 - Prob. 2.94CRPCh. 2 - One of the major measures of the quality of...Ch. 2 - Prob. 2.98CRPCh. 2 - The file CEO-Compensation includes the total...Ch. 2 - Prob. 2.100CRPCh. 2 - What was the average price of a room at two-star,...Ch. 2 - Prob. 2.102CRPCh. 2 - Prob. 2.103CRPCh. 2 - The following data (stored in Drink) represent...Ch. 2 - Prob. 2.106CRPCh. 2 - Prob. 2.109RWE
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