EBK CASE STUDIES IN HEALTH INFORMATION
3rd Edition
ISBN: 9781337514538
Author: Mccuen
Publisher: VST
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A request for a patient’s medical record is sent by fax to your office. The fax cover sheet contains the letterhead of a nearby medical facility. You do not recognize the name of the physician, fax number, or telephone number stated for the physician’s office. How do you respond to the request?
How would you demonstrate respect for the patient given their gender
How can you get the patients to sign all the general forms in the hospital.
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- Because of the pain medication, Gladys Gwynn may not be able to speak for herself. Since she has no relatives to help, is it appropriate for Dr. Johnstone to make the decision about surgery for her? Given these circumstances, is it possible that when Gladys moved into Sunny Meadows they had her sign a Health Care Power of Attorney to someone at the facility?arrow_forwardWhat information in the story indicates that Randi might be a candidate for heart disease?arrow_forwardA 17-year-old college student calls the emergency department(ED) and tells the nurse that she was raped by a professor.She wants to come to the ED but only if the nurse can assureher that they will not call her parents. What should be thenurse’s first priority?a. Getting the patient into a safe environment and mobilizingsupport for her. b. Encouraging the student to disclose the name of the pro-fessor so that his predatory behavior will be stopped. c. Convincing the student to be assessed for pregnancy, STIs,or other complications.d. Convincing the student to tell her parents so that she canreceive their support.arrow_forward
- Emma Mastrangelo had a CT scan of the brain today because of recurrent migraines. Total charges are $720.50. Her benefits pay 90 percent of this procedure. The allowed amount is $462.60. What are the patient's responsibility, discount amount, and the amount the carrier pays the provider?arrow_forwardMary O'Keefe calls the Inner City Health Care office in a panic. Gwen Carr, CMA (AAMA), answers the telephone. Mary: "Oh my God, help me. I need Dr. King." Gwen: "This is Ellen Armstrong, Who is this calling? What is the situation?" Mary: "It's my haby, oh God, get Dr. King." Gwen: "Dr. King is unavailable, but we can help you. Now, tell me your name." Mary: "It's Mary O'Keefe. Help me, I think my baby is dead." Gwen: "Are you at home?" Mary: "Yes" Gwen: "Ok. Try to calm down. Speak slowly and tell me what's happened." Mary: "My son Chris pried the plug off an outlet and he's electrocuted himself!" Mary cries. "He's just lying there. I'm so scared, if I touch him, will I electrocute myself? Oh my God, my baby, my baby. What should I do?" Gwen, who has been writing down the details on a piece of paper, motions to Joe Guerrero, another CMA (AAMA) in the office, and hands him her notes. Joe immediately accesses the O'Keefe address from the patient database and uses…arrow_forwardAfter their marriage, Calle will be covered by her husband's health insurance. Calle is ethical in completing her application for this coverage and mentions the MS diagnosis. But she has questions. Where could Calle get information as to whether or not the insurance company will cover her expensive medications for this disease?arrow_forward
- What would be the diagnosis for patient Aarrow_forwardTina needs to go to a specialized care facility. Which service does Tina most likely require A) minor surgery B) drug therapy C) emergency medicine D) primary care doctorarrow_forwardBecause the accident happened when Sheri Smith was helping Mrs. Gwynn, do you think Sheri should be held responsible for the accident? Since Sheri is an employee of Sunny Meadows, should that facility be held responsible?arrow_forward
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