Case Studies in Health Information Management
3rd Edition
ISBN: 9781305955332
Author: Patricia Schnering, Nanette B. Sayles, Charlotte McCuen
Publisher: Cengage Learning
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Irum works in a busy medical office. A colleague, Molly, makes life miserable for her and the other staff members. She is uncommunicative, abrasive, and abrupt. She works in isolation, does not pass on messages, and refuses to work collaboratively. Information often is not passed on, appointments are mixed up, reports are not read or passed on to the doctor, and patients blame everyone in the office.
What steps could you take to deal with this issue?
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- As given Irum works in a busy medical office. A colleague, Molly, makes life miserable for her and the other staff members. She is uncommunicative, abrasive, and abrupt. She works in isolation, doesn’t pass messages, and refuses to work collaboratively. Information often is not passed on, appointments are mixed up, reports are not read or passed on to the doctor, and patients blame everyone in the office. What steps could you take to deal with this issue?.arrow_forwardIf the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used. If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic. A patient angrily complains that the nursing staff never comes when he presses the call bell. The charge nurse tells him “This is a very busy floor. The nurses will come in as soon as they can – patients with emergencies are more important and need to be seen first.”arrow_forwardWhat security risks exist within health care information systems? Why do these vulnerabilities still exist? Explain. What can be done to address these vulnerabilities? Who should be most responsible for oversight of these issues?arrow_forward
- What security risks exist within health care information systems? Why do these vulnerabilities still exist? Explain. What can be done to address these vulnerabilities? Who should be most responsible for oversight of these issues? Provide atleast one source to support your ideasarrow_forwardHello!Can you please help me with this assignment? As the nursing home supervisor, you recognize the need for a process improvement plan based on this data. After speaking to your staff about best practices related to care of the immobilized client, you discover your facility has not been stocking skin barrier cream, and the UAPs have not been repositioning the residents per policy. Instead of taking disciplinary action against the staff at this time, you elect to implement an intensive education effort for the entire facility. RNs, LPNs, and UAPs will attend the same training. Research and devise a comprehensive education plan to address the frequency of pressure injuries at your facility. The teaching plan should include, at a minimum: The proper use of barrier cream (How and when is it applied? Who can apply it?) A minimum of 6 specific complications of immobility (Do not list 'respiratory complications'. Be specific). A minimum of 6 interventions to prevent the complications…arrow_forwardYou have received feedback from a client regarding poor communication on the part of administrative staff with setting up appointment date and time. How would you respond to the client and manage the situation? (telehealth)arrow_forward
- Electronic Health Records have significantly reduced the time nurses spend on documentation. (True/False)arrow_forwardWhat are the differences between EMR (Electronic Medical Records) and Practice Management Software systems used by all medical practices/facilities? Describe the key functions of both systems as they improve productivity in healthcare environmentsarrow_forwardHow can private patient information be kept private even among staff?arrow_forward
- What are the advantages to electronic communication? What disadvantages are there? In the following example, how would you rank each phone call in terms of priority? Give the reasons behind your answer. Line 1: An angry patient is asking for his lab test results Line 2: A 35-year old woman is having some mild wheezing, itchy eyes and nasal congestion Line 3: Another physician is calling to have medical records for a patient sent over Line 4: An 70-year old man having chest pain would like to make an appointment Pretend you are a medical assistant who is sending a fax with a patient’s medical records. What information would you include in this request?arrow_forwardThe LPN/LVN is preparing to take a verbal medication order over the telephone from a health-care provider. For which reason would this action be permitted by the LPN/LVN? The RN is going home with a sudden fever and vomiting. The order is in response to the emergency need for a patient. The LPN/LVN is the only person at the nursing station. The action is supported by both state board and facility policy.arrow_forwardHow does health Insurance Portability and Accountability Act (HIPAA) facilitate electronic transactions? A Gives providers access to a centralized patient database B Gives covered providers unique identifiers to use with coding system C Allows anyone with computer access to file claims D Generates paper reports as a back up systemarrow_forward
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