Excellence in Business Communication (11th Edition)
Excellence in Business Communication (11th Edition)
11th Edition
ISBN: 9780133544176
Author: John V. Thill, Courtland L. Bovee
Publisher: PEARSON
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Chapter 2, Problem 2.14E
Summary Introduction

To interpret:

In a letter is the content consistent with the nonverbal communication? If not, what could they have done to improve it?

Introduction:

Nonverbal content is as important as verbal content in a message as it delivers a lot of valuable information to the receiver.

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