Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
9th Edition
ISBN: 9781119371618
Author: Roberta S. Russell
Publisher: Wiley (WileyPLUS Products)
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 2, Problem 10.1ASC
Summary Introduction
Case summary:
KN is a recipient of the quality award. It runs several fast-food restaurants that serve BBQ’s, and burgers. The basic format is a limited menu and counter pick up service. KN has over 450 employees and company culture is based strong relationship with guests, quality and excellence and the vision “to become world famous by delighting one guest at a time.”
KN collects feedback through short surveys via an iPad during main mealtimes. Takeaway customers are directed to complete surveys and restaurant managers get alerts about complaints and daily performance on a PDA. KN has the highest customer satisfaction rating among its peers, and its turnover rate is lower than industry average.
Several of the quality principles implemented by KN are taught at the BEI institute. All winners of the quality award are required to share their secrets of success with other businesses.
To determine: Identify and discuss some of the common quality motivated characteristics shared by KN and SS.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
The Clothing Shack is an online retailer of men's, women's, and children's clothing. The company has
been in business for four years and makes a modest profit from its online sales. However, in an effort
to compete successfully against online retailing heavyweights, the Clothing Shack's marketing
director, Makaya O'Neil, has determined that the Clothing Shack's marketing information systems
need improvement.
Ms. O'Neil feels that the Clothing Shack should begin sending out catalogs to its customers, keep
better track of its customer's buying habits, perform target marketing, and provide a more
personalized shopping experience for its customers. Several months ago, Ms. O'Neil submitted a
systems service request (SSR) to the Clothing Shack's steering committee. The committee
unanimously approved this project. You were assigned to the project at that time and have since
helped your project team successfully complete the project initiation and planning phase. Your team
is now ready to move…
b-1.
Activity
ES
EF
LS
LF
Slack
1
2
3
4
5
6
7
8
9
b-2. Identify the critical activities, and determine the duration of the project.
The critical activities are .
The forecast for each week of a four-week schedule is 50 units. The MPS rule is to schedule production if the projected on-hand
Inventory would be negative without it. Customer orders (committed) are follows:
Week
Customer Order
1
52
35
20
12
Use a production lot size of 75 units and no beginning Inventory. Determine the available-to-promise (ATP) quantities for each period.
Note: Leave no cells blank - be certain to enter "0" wherever required.
Period
ATP
1
2
3
Chapter 2 Solutions
Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
Ch. 2 - Prob. 2.1ASCCh. 2 - Prob. 3.1ASCCh. 2 - Prob. 4.1ASCCh. 2 - Prob. 5.1ASCCh. 2 - Prob. 6.1ASCCh. 2 - Prob. 7.1ASCCh. 2 - Prob. 8.1ASCCh. 2 - Prob. 9.1ASCCh. 2 - Prob. 10.1ASCCh. 2 - Prob. 11.1ASC
Ch. 2 - Prob. 13.1ASCCh. 2 - Prob. 1QCh. 2 - Prob. 2QCh. 2 - Prob. 3QCh. 2 - Prob. 4QCh. 2 - Prob. 5QCh. 2 - Prob. 6QCh. 2 - Prob. 8QCh. 2 - Prob. 9QCh. 2 - Prob. 10QCh. 2 - Prob. 12QCh. 2 - Prob. 13QCh. 2 - Prob. 14QCh. 2 - Prob. 15QCh. 2 - Prob. 17QCh. 2 - Prob. 21QCh. 2 - Prob. 22QCh. 2 - Prob. 23QCh. 2 - Prob. 24QCh. 2 - Prob. 25QCh. 2 - Prob. 26QCh. 2 - Prob. 27QCh. 2 - Prob. 28QCh. 2 - Prob. 29QCh. 2 - Prob. 30QCh. 2 - Most students live in a dormitory or apartment...Ch. 2 - Prob. 32QCh. 2 - Describe, in general, how the J.D. Power Circle...Ch. 2 - Select a product that you own (like a cell phone,...Ch. 2 - Prob. 35QCh. 2 - Prob. 36QCh. 2 - Prob. 37QCh. 2 - Prob. 38QCh. 2 - Prob. 39QCh. 2 - Prob. 40QCh. 2 - Prob. 41QCh. 2 - Prob. 42QCh. 2 - Prob. 43QCh. 2 - Prob. 44QCh. 2 - Prob. 45QCh. 2 - Prob. 47QCh. 2 - Prob. 48QCh. 2 - Prob. 49QCh. 2 - Prob. 50QCh. 2 - Prob. 51QCh. 2 - Prob. 55QCh. 2 - Prob. 56QCh. 2 - Prob. 57QCh. 2 - Prob. 60QCh. 2 - Prob. 61QCh. 2 - Prob. 67QCh. 2 - Prob. 68QCh. 2 - Prob. 1PCh. 2 - The Backwoods American company in Problem 2-1...Ch. 2 - Prob. 3PCh. 2 - In Problem 2-3, if the direct manufacturing cost...Ch. 2 - Prob. 5PCh. 2 - The Colonial House Furniture Company manufactures...Ch. 2 - Prob. 8PCh. 2 - Prob. 9PCh. 2 - Prob. 10PCh. 2 - Prob. 11PCh. 2 - Prob. 12PCh. 2 - Prob. 14PCh. 2 - Prob. 1.1CPCh. 2 - Prob. 2.1CPCh. 2 - Prob. 3.1CPCh. 2 - Prob. 3.3CPCh. 2 - Prob. 3.4CPCh. 2 - Prob. 3.5CPCh. 2 - Prob. 3.6CPCh. 2 - Prob. 3.7CPCh. 2 - Prob. 3.8CPCh. 2 - Prob. 4.1CP
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Prepare a master schedule given this information: The forecast for each week of an eight-week schedule is 60 units. The MPS rule is to schedule production if the projected on-hand Inventory would be negative without it. Customer orders (committed) are as follows: Week Customer Orders 1 2 36 28 4 1 Use a production lot size of 85 units and no beginning inventory. Note: In the ATP row, enter a value of 0 (zero) in any periods where ATP should not be calculated. Leave no cells blank - be certain to enter "0" wherever required. June July 1 2 3 4 5 8 7 8 Forecast 60 60 60 60 60 60 60 60 Customer Orders 38 28 4 1 0 0 0 0 Projected On-Hand Inventory MPS ATParrow_forwardSales of tablet computers at Marika Gonzalez's electronics store in Washington, D.C., over the past 10 weeks are shown in the table below: Week 1 2 3 4 5 6 7 8 9 10 Demand 21 21 27 38 25 30 35 24 25 30 a) The forecast for weeks 2 through 10 using exponential smoothing with a = 0.50 and a week 1 initial forecast of 21.0 are (round your responses to two decimal places): Week 1 2 3 4 5 6 7 8 9 10 Demand 21 21 27 38 25 30 35 24 25 30 Forecast 21.0 21 21 24 31 28 29 32 28 26.50 b) For the forecast developed using exponential smoothing (a = 0.50 and initial forecast 21.0), the MAD = |||||sales (round your response to two decimal places).arrow_forwardSales of tablet computers at Marika Gonzalez's electronics store in Washington, D.C., over the past 10 weeks are shown in the table below: Week Demand 1 2 3 4 5 6 7 8 9 10 21 21 27 38 25 30 35 24 25 30 a) The forecast for weeks 2 through 10 using exponential smoothing with a = 0.50 and a week 1 initial forecast of 21.0 are (round your responses to two decimal places): Week 1 2 3 4 5 Demand 21 21 27 38 Forecast 21.0 ☐ G ☐ ☐ 6 7 25 30 35 ∞ ☐ 8 9 10 24 25 30arrow_forward
- Each machine costs $3 Million. Building the room with all its attendant safety protection and other ancillary costs increases the spending by an additional $2.0 million dollars per MRI suite. Each machine can perform 2000 scans per year. Each reading of an MRI scan by a radiologist, along with other per-scan-related costs, is $500 per scan. The machine will last five years. Don’t worry about discount rates for this problem Graph the total costs over 5 years as a function of sales for 0-3000 patients annually. Hint: you may need to add a second MRI at some point. Suppose that you want to make a profit of $500 per scan at a target volume of 1000 patients per year, and you purchase only one machine. Superimpose the total revenue curve on top of the total cost curve in (1).arrow_forwardI need the answer to requirement C.arrow_forwardImagine you are Susan Kim and are faced with a difficult choice to either follow the orders she was given, or refusing to do so. Using each lens determine what the ethical response would be. Suppot your answer with materials from readings and lectures. For example, using Universalism what would the ethical response be? Do the same for all four lenses.arrow_forward
- Answer all these questions, selecting any company of your choice. Choose a specific type of food company. Select a specific product. Develop all the inputs that are part of the process. Develop the transformation process in a graphic (diagram, etc.). Develop all the outputs or finished products that are part of the process. Describe all the processes involved in one line of production in any manufacturing facility. Also describing how good management is the center of any part of a production company.arrow_forwardUsing exponential smoothing with α =0.2, forecast the demand for The initial forecast for January is 2000 tons. Calculate the capacity utilization for June, July and Discuss the implications of underutilized or over utilized capacity for Green Harvestarrow_forwardIn organizational development when results are improving but relationships are declining, what leadership style is appropriate? directing delegating supporting coachingarrow_forward
- What is the first thing a leader should do when moving through a cultural change? conduct an assessment comparing the practices to other high-performing organizations learn about the current organizational culture continue to monitor key metrics define expectationsarrow_forwardThe third change leadership strategy, Collaborate on Implementation, is designed to address what type of concerns? impact concerns personal concerns refinement concerns collaboration concernsarrow_forwardIf team members are concerned with specifics such as their tasks, contingency plans, resources, and timeline, what concerns do they have? implementation concerns impact concerns refinement concerns personal concernsarrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
MarketingMarketingISBN:9780357033791Author:Pride, William MPublisher:South Western Educational Publishing
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Contemporary MarketingMarketingISBN:9780357033777Author:Louis E. Boone, David L. KurtzPublisher:Cengage Learning
Marketing
Marketing
ISBN:9780357033791
Author:Pride, William M
Publisher:South Western Educational Publishing
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Contemporary Marketing
Marketing
ISBN:9780357033777
Author:Louis E. Boone, David L. Kurtz
Publisher:Cengage Learning