Basic Business Statistics, Student Value Edition (13th Edition)
Basic Business Statistics, Student Value Edition (13th Edition)
13th Edition
ISBN: 9780321946393
Author: Mark L. Berenson, David M. Levine, Kathryn A. Szabat
Publisher: PEARSON
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Chapter 19, Problem 35PS

Refer to Problem 19.22 concerning waiting time for customers at a bank (data stored in BankTime). Suppose management has a USL of five minutes on waiting time and specified that at least 99 % of the waiting times must be less than five minutes in order for the process to be considered capable.

a. Estimate the percentage of the waiting times that are inside the speci�cation limits. Is the process capable of meeting the company policy?

b. If management implemented a new policy, starting that 99.7 % of all waiting times are required to be within specifications, is this process capable of reaching that goal? Explain.

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