STAT TECH IN BUSINESS & ECON AC
STAT TECH IN BUSINESS & ECON AC
18th Edition
ISBN: 9781264731657
Author: Lind
Publisher: MCG
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Chapter 19, Problem 1SR

The Rouse Home, located on the south side of Chicago, is a mental health facility. Recently there have been complaints regarding conditions at the home. The administrator would like to use a Pareto chart to investigate. When a patient or patient’s relative has a complaint, he or she is asked to complete a complaint form. Listed below is a summary of the complaint forms received during the last 12 months.

Chapter 19, Problem 1SR, The Rouse Home, located on the south side of Chicago, is a mental health facility. Recently there

Develop a Pareto chart. What complaints would you suggest the administrator work on first to achieve the most significant improvement?

Expert Solution & Answer
Check Mark
To determine

Construct a Pareto chart.

Explain what complaints would be suggested to the administrator work on first to achieve the most significant improvement.

Answer to Problem 1SR

Output using MINITAB software is given below:

STAT TECH IN BUSINESS & ECON AC, Chapter 19, Problem 1SR

Explanation of Solution

Calculation:

Step by step procedure to obtain Pareto chart using MINITAB software is given as,

  • Choose Stat > Quality Tools > Pareto Chart.
  • In Defects or attribute data is: enter the column Complaint.
  • In Frequencies in: enter the column Numbers.
  • Click OK.

From the output, it is observed that the 72.7% of the complaints are from poor quality of food, poor care by staff, or dirty conditions this indicates that these three factors should the administrator work on first to achieve the most significant improvement.

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Chapter 19 Solutions

STAT TECH IN BUSINESS & ECON AC

Ch. 19 - Auto-Lite Company manufactures car batteries. At...Ch. 19 - Below is a p-chart for a manufacturing process. a....Ch. 19 - Inter-State Moving and Storage Company is setting...Ch. 19 - A bicycle manufacturer randomly selects 10 frames...Ch. 19 - During the process of producing toilet paper,...Ch. 19 - Sams Supermarkets monitors the checkout scanners...Ch. 19 - Dave Christi runs a car wash chain with outlets...Ch. 19 - Compute the probability of accepting a lot of DVDs...Ch. 19 - Determine the probability of accepting lots that...Ch. 19 - Determine the probability of accepting lots that...Ch. 19 - Warren Electric manufactures fuses for many...Ch. 19 - Grills Video Products purchases LCDs from Mira...Ch. 19 - The production supervisor at Westburg Electric...Ch. 19 - The manufacturer of running shoes conducted a...Ch. 19 - At Rumseys Old Fashion Roast Beef, cola drinks are...Ch. 19 - A new machine has just been installed to produce...Ch. 19 - Long Last Tire Company, as part of its inspection...Ch. 19 - Charter National Bank has a staff of loan officers...Ch. 19 - Prob. 25CECh. 19 - Early Morning Delivery Service guarantees delivery...Ch. 19 - An automatic machine produces 5.0-millimeter bolts...Ch. 19 - Steele Breakfast Foods Inc. produces a popular...Ch. 19 - An investor believes there is a 5050 chance that a...Ch. 19 - Lahey Motors specializes in selling cars to buyers...Ch. 19 - A process engineer is considering two sampling...Ch. 19 - Christina Sanders is a member of the womens...Ch. 19 - Erics Cookie House sells chocolate chip cookies in...Ch. 19 - The numbers of near misses recorded for the last...Ch. 19 - Prob. 35CECh. 19 - Swiss Watches, Ltd. purchases watch stems for...Ch. 19 - Automatic Screen Door Manufacturing Company...Ch. 19 - Prob. 38CE
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