Loose-leaf for Operations Management (The Mcgraw-hill Series in Operations and Decision Sciences)
Loose-leaf for Operations Management (The Mcgraw-hill Series in Operations and Decision Sciences)
12th Edition
ISBN: 9781259580093
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 18, Problem 4P

a)

Summary Introduction

To determine: The average time callers wait to have their calls answered for each period and the probability that a caller will have to wait for each period

Queuing theory: It is a mathematical study of queues or waiting lines. Using queuing model, length of a queue and waiting time can be determined.  In operations management, queuing theory is used for decision making about the resources required to offer services.

b.

Summary Introduction

To determine: The maximum line length for a probability of 96 percent.

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Students have asked these similar questions
A. Know some of the basic queue performance measure B. Identify the relationships between queues and some statistical distribution
A. What does Queueing theory explain? B. Define the common terms used in queuing theory
On a toll road, there are 4 lanes for drivers to pay their toll. Customer arrival times are random, with a general independent distribution. Service times are random, with an exponential distribution. What is the proper description for this queueing system? Proper description
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