OPERATIONS MANAGEMENT >CUSTOM<
OPERATIONS MANAGEMENT >CUSTOM<
14th Edition
ISBN: 9781266767234
Author: Stevenson
Publisher: MCG CUSTOM
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Chapter 18, Problem 2P

a)

Summary Introduction

To determine: Average number of customers waiting in line (Lq).

Queuing theory: It is a mathematical study of queues or waiting lines. Using queuing model, length of a queue and waiting time can be determined.  In operations management, queuing theory is used for decision making about the resources required to offer services.

b)

Summary Introduction

To determine: Average time customers spend in the system (hours).

c)

Summary Introduction

To determine: The average number of customers in the system (Ls).

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