Understanding Business with Connect Access Card
12th Edition
ISBN: 9781260277142
Author: William Nickels, James McHugh, Susan McHugh
Publisher: McGraw-Hill Education
expand_more
expand_more
format_list_bulleted
Question
Chapter 16.3, Problem 16.3BQ
Summary Introduction
To discuss: The ways in which effective follow-up procedure help to sale more products.
Introduction: The procedure to handle the complaints of the customer, provide solutions to the needs and requirements of the customer and quickly supply for the requirements of the customer, after sale is known as follow-up.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Please original work
Talk about your need for creating a balanced scorecard in a management consulting firm and the steps you would take to design the balance scorecard.
Please cite in text resources and weblinks
Think of a team in which you have participated in a professional setting (the number of individuals should be more than one person and includes you. Also, the team could have been virtual, collocated, or a mixture of virtual and collocated). Think back on how the team formed from the first day until the end of the project or when the work function was completed. Describe what took place.
Do you feel your team followed any part of Tuckman's model?
Consider what was discussed regarding high-performing teams in the lesson this week in the Team Performance Domain section. It was explained that high-performing project teams are characterized by different factors. Based on the factors listed about high-performance teams, which two factors do you feel your team could have improved upon and why?
Please original work
Background information: Innovation can be simply defined as the introduction of something new or different in the workplace. Creativity on the other hand could be described as the use of the imagination for original ideas.
Talk about the difference between innovation and creativity in the workplace and the role that technology plays in fostering both innovation and creativity
Please cite in text resources and add weblinks
Chapter 16 Solutions
Understanding Business with Connect Access Card
Ch. 16.2 - Prob. 16.2AQCh. 16.2 - Prob. 16.2BQCh. 16.2 - Prob. 16.2CQCh. 16.3 - Prob. 16.3AQCh. 16.3 - Prob. 16.3BQCh. 16.3 - Prob. 1TPCh. 16.3 - Prob. 2TPCh. 16.3 - Prob. 3TPCh. 16.4 - Prob. 16.4AQCh. 16.5 - Prob. 16.5AQ
Ch. 16.5 - Prob. 4TPCh. 16.5 - Prob. 5TPCh. 16.5 - Prob. 6TPCh. 16.6 - Prob. 16.6AQCh. 16.6 - Prob. 16.6BQCh. 16.6 - Prob. 7TPCh. 16.6 - Prob. 8TPCh. 16.6 - Prob. 9TPCh. 16 - Prob. 1CECh. 16 - Prob. 2CECh. 16 - Prob. 3CECh. 16 - Prob. 4CECh. 16 - Prob. 1CTCh. 16 - Prob. 2CTCh. 16 - Prob. 3CTCh. 16 - Prob. 4CTCh. 16 - Prob. 1DCSCh. 16 - Prob. 2DCSCh. 16 - Prob. 3DCSCh. 16 - Prob. 4DCSCh. 16 - Prob. 5DCSCh. 16 - Prob. 1PPTCh. 16 - Prob. 2PPTCh. 16 - Prob. 3PPTCh. 16 - Prob. 1VCCh. 16 - Prob. 2VCCh. 16 - Prob. 3VC
Knowledge Booster
Similar questions
- In procurement evolution, which statement below should i choose to be themost relevant to ‘limited integration phaseSupply management is often viewed as a lower-level support function.It is the final and most advanced phase of procurement evolution.Supply managers' primary role is to ensure enough supply capacity exists.Supply management is a key part of the organisational structure with a strongexternal customer focus.arrow_forwardWhich of the following stages of P2P process is believed most critical for the spendperformance of procurement?Supplier evaluation and selection stagePayment and settlement stageRecognition of needs stageClarification of needs stagearrow_forwardWhich of the following statements is most accurate in describing ‘preferredsuppliers’?A preferred supplier involves a lower-level risk but still has a significant spend with thebuyer.They will be asked to compete with other suppliers for better price and conditions.They refer the strategic partners of the company.They are the core suppliersarrow_forward
- The primary purpose of this coordination is to establish company-wide agreementsto leverage volumes to obtain lower costs from volume discounts.” Which phase ofprocurement evolution is more relevant to the statement?Phase 1 Basic beginningPhase 2 Moderate developmentPhase 4 Fully integrated supply chainPhase 3 Limited integrationarrow_forwardAmong the phases of procurement evolution, the phase that ‘focuses on supplybaseoptimisation, and more attention is paid to total quality management (TQM) than toother progressive supply management strategies’ is more relevant to ___________.Phase 1 Basic beginningPhase 3 Limited integrationPhase 4 Fully integrated supply chainPhase 2 Moderate developmentarrow_forwardWhich of the following description methods is most suitable if the requirements arewell understood and there is common agreement between supply chain partners aboutwhat certain terms mean?Description by specificationDescription by brandDescription by industry standardDescription by performance characteristicsarrow_forward
- Which of the following activities is not a part of P2P cycle?Receipt of materialsForecast and plan requirementContract management to ensure suppliers fulfil their contractual obligationsNeed clarificationarrow_forward“The steps that must be completed when someone within the organisation requires aproduct, material, or service” is typically presented as _______________.Ordering processSupplier evaluation and selection processPurchasing and supply chain managementProcure-to-pay cyclearrow_forwardWhich of the following statements is most suitable to describe the concept of ‘extended value chain? 1) It is a higher-level recognition of the strategic value of managing operational activities and flows within and across a supply chain. 2)It involves multiple organizations as we move toward the raw material suppliers or downstream toward the ultimate customer. 3) It recognizes explicitly that competition is no longer between firms but rather between coordinated supply chains or networks of firms. 4) It is a supply chain to brings back defective products for repair and quickly returns them to customers.arrow_forward
- The equity method of accounting is suitable for investments representing what? A) Less than 20% ownership B) Only for foreign investments C) More than 50% ownership D) Between 20% and 50% ownershiparrow_forwardPlease original work Using the resource barrier as one of the four main barriers to strategy execution (The resource barrier) talk about how the balanced scorecard serves to overcome this barrier. What is a real-life example of a company that used a balanced scorcard to address this barrier. Please cite in text references and add weblinksarrow_forwardWhat is the cycle time , flow time ,inventory encounter, and amount of vehicles being produced in a Tesla car plant assuming two shifts of 8 hours each at 5 days a week?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
