EBK PRINCIPLES OF OPERATIONS MANAGEMENT
EBK PRINCIPLES OF OPERATIONS MANAGEMENT
11th Edition
ISBN: 9780135175644
Author: Munson
Publisher: VST
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Chapter 16, Problem 11DQ
Summary Introduction

To determine: Whether lean production works in the service sector.

Introduction:

A “Lean producer” is a company that has the following traits

  • The company has a philosophy of reducing and minimizing waste in all its operations.
  • The company strives for perfection through continuous improvement.
  • The company encourages continuous learning among its employees.
  • The company expects employees to contribute to innovation and creativity in their work.
  • Teamwork among employees is rewarded by the company.
  • The productivity standards, quality standards, costs and so on are continuously improved.
  • The customer gets the best value for money from the company.

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