EBK UNDERSTANDING BUSINESS
11th Edition
ISBN: 8220102809673
Author: Nickels
Publisher: YUZU
expand_more
expand_more
format_list_bulleted
Question
Chapter 15.2, Problem 15.2BQ
Summary Introduction
To determine: The ways in which service utility offers add value.
Introduction: Service utility is provided by intermediaries by good and fast sales and after sale services. For example a salesman should not only provide the sales services but also after sale services to assist and help the customer should also be provided which is known as service utility.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Smart phone has become a basic need for everyone around the world. This phone has become an entertainment medium more than its basic use to connect with others. Plan FIVE (5) steps that you must consider before open your own smart phone store
How do CRM systems help in reducing the churn rate of customers?
I am at the solution for this problem located here: https://www.bartleby.com/questions-and-answers/during-the-morning-hours-at-a-catalog-sales-department-telephone-calls-come-in-at-the-rate-poisson-o/84d565ca-a1df-41b5-9faf-34fcebd84805
I just don't understand how they arrive with the solution below:
0.3903 = 1-P / 0.2963037
1-P = 0.1156.
I just don't understand the math here. Any help in understanding will be extremely appreciate>
Chapter 15 Solutions
EBK UNDERSTANDING BUSINESS
Ch. 15.1 - Prob. 15.1AQCh. 15.2 - Prob. 15.2AQCh. 15.2 - Prob. 15.2BQCh. 15.2 - Prob. 1TPCh. 15.2 - Prob. 2TPCh. 15.2 - Prob. 3TPCh. 15.2 - Prob. 4TPCh. 15.3 - Prob. 15.3AQCh. 15.4 - Prob. 5TPCh. 15.4 - Prob. 6TP
Ch. 15.6 - Prob. 15.6AQCh. 15.7 - Prob. 15.7AQCh. 15.7 - Prob. 15.7BQCh. 15.7 - Prob. 15.7CQCh. 15.7 - Prob. 7TPCh. 15.7 - Prob. 8TPCh. 15.7 - Prob. 9TPCh. 15 - Prob. 1CTCh. 15 - Prob. 2CTCh. 15 - Prob. 3CTCh. 15 - Prob. 1TITCh. 15 - Prob. 2TITCh. 15 - Prob. 3TITCh. 15 - Prob. 4TITCh. 15 - Prob. 1VCCh. 15 - Prob. 2VCCh. 15 - Prob. 3VC
Knowledge Booster
Similar questions
- What are the two types of services that can be acquired through the use of applications on the Internet? What makes each of these services unique compared to others in their category?arrow_forwardBriefly explain why the availability and affordability of broadband and mobile internet service are critical to e-commerce. Give two reasons for your answer. Explain what is a payment system. Can online marketplaces spur e-commerce? Give 3 reasons for your answer.arrow_forwardHow can empathy and social skills boost service speed?arrow_forward
- Siemens AG is a German multinational conglomerate corporation and the largest industrial manufacturing company in Europe.Imagine you are responsible for managing customer experiences in Siemens. Discuss how you would integrate real-world and digital touchpoints.arrow_forwardDescribe the steps you would take to create a worry-free e-commerce platform.arrow_forwardThe use of E-Commerce has benefit the sale of many products ranging from the increased of airline tickets purchased on line, booking of hotel rooms online as well, as well as the success of E-Bay and Amazon. Yet there are many other products that will never take off on line such as the grocery purchase from supermarkets (cheap products) as well as the sales of fashionable clothings or even perfumes (expensive products). Discuss why are some products are easier to sell on line than others.arrow_forward
- Are there any risks or legal issues that preclude a specific option for an online clothing business? What about cloud services? Can SaaS, DaaS, or other cloud-based tools be more economical and convenient than traditional ones? is there a need for occasional upscaling of services in times of increased usage like sales, inventory cycles, or holidays?arrow_forwardProvide a straightforward illustration to support your analysis of the features of services. InseparabilityHeterogeneityPerishabilityarrow_forwardAnalyze the impact of artificial intelligence and machine learning on CRM systems. How can these technologies enhance customer relationship management?arrow_forward
- Which areas are covering in perspective of e-commerce.Areas covering in perspective of e-commerce, answer Yes Or No 1.E- Trust 2.E- Loyalty 3.E- Satisfaction 4.E- Privacy 5.E- Security 6.E- Service Quality 7.E- Payments 8.Business to Consumer (B2C) 9.Business to Business (B2B) 10.Consumer to Consumer (C2C) explain, how authors relate the above areas (where you mentioned “Yes” in above table) with E-Commercearrow_forward"MY BUYER PERSONA" In this activity, you are going to create a BUYER PERSONA for Apple Inc. A buyer persona sample question is provided below for you to follow. A buyer persona is a description of a semi-fictional character that represents an ideal customer for a certain business. It is a detailed summary of the characteristics, qualities, and habits of a person who is part of the target market.arrow_forwardHow do service elements contribute to building long-term relationships with customers?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Understanding BusinessManagementISBN:9781259929434Author:William NickelsPublisher:McGraw-Hill Education
Management (14th Edition)ManagementISBN:9780134527604Author:Stephen P. Robbins, Mary A. CoulterPublisher:PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract...ManagementISBN:9781305947412Author:Cliff RagsdalePublisher:Cengage Learning
Management Information Systems: Managing The Digi...ManagementISBN:9780135191798Author:Kenneth C. Laudon, Jane P. LaudonPublisher:PEARSON
Business Essentials (12th Edition) (What's New in...ManagementISBN:9780134728391Author:Ronald J. Ebert, Ricky W. GriffinPublisher:PEARSON
Fundamentals of Management (10th Edition)ManagementISBN:9780134237473Author:Stephen P. Robbins, Mary A. Coulter, David A. De CenzoPublisher:PEARSON
Understanding Business
Management
ISBN:9781259929434
Author:William Nickels
Publisher:McGraw-Hill Education
Management (14th Edition)
Management
ISBN:9780134527604
Author:Stephen P. Robbins, Mary A. Coulter
Publisher:PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract...
Management
ISBN:9781305947412
Author:Cliff Ragsdale
Publisher:Cengage Learning
Management Information Systems: Managing The Digi...
Management
ISBN:9780135191798
Author:Kenneth C. Laudon, Jane P. Laudon
Publisher:PEARSON
Business Essentials (12th Edition) (What's New in...
Management
ISBN:9780134728391
Author:Ronald J. Ebert, Ricky W. Griffin
Publisher:PEARSON
Fundamentals of Management (10th Edition)
Management
ISBN:9780134237473
Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:PEARSON