STEVENSON OPERATIONS MANAGEMENT W/CONNEC
STEVENSON OPERATIONS MANAGEMENT W/CONNEC
14th Edition
ISBN: 9781264578306
Author: Stevenson
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Chapter 15.14, Problem 2.2RQ
Summary Introduction

To explain: The example that this case provides for future entrepreneurs.

Case summary: In the given case, Company H helps customers to protect them from the hassle of sending their returns and then waiting to get their refunds by offering an easy alternative of a drop-off package in user-friendly kiosks. The company located these kiosks in different locations across the country from where people can easily get a refund in real-time. The process of refund from this package just takes one minute by following the simple steps of accessing the original order on an integrated tablet, selecting the appropriate item, and then choosing to return or exchange. The items travel to return hubs from kiosks after shipment for the approval of the return.

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