AUTOMOTIVE TECHNOLOGY-NATEF TASK SHEETS
6th Edition
ISBN: 9780135257418
Author: Halderman
Publisher: PEARSON
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Textbook Question
Chapter 15, Problem 8CQ
Which of the following are performed at no cost to the vehicle owner?
a. TSBs
b. Campaigns (recalls)
c. Ether a or b
d. Neither a nor b
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INDUSTRIAL ENGINEERING PROGRAMME
IMB 411-INDUSTRIAL LOGISTICS
TEST 1- SEPTEMBER 12, 2012
Instructions: Answer all questions. Time allowed is 1.5 hours. Identify your script with your
student number ONLY (Do not write your name).
1. Define the following terms
(i) Logistics management
(ii) Supply chain management
(iii) Vertical integration in a supply chain
(3 Marks)
(3 Marks)
(3 Marks)
2. (a) Using examples of your choice, briefly discuss the following levels of customer
service
(1) Pre-transaction elements
(ii) Transaction elements
(4 Marks)
(4 Marks)
(iii) Post-transaction elements
(4 Marks)
(b) "The challenge facing Dumelang Enterprise (Pty) Ltd is to establish the real
profitability of their customers and to develop service strategies that will improve the
profitability of all customers". As a logistics consultant, briefly discuss how you can
advise Dumelang's customer service management.
3. (a) List the three main forms of inventory in a…
It is decided to install several single-jet Pelton wheels to produce a total power of 18 MW. The
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The diameter of the nozzle (jet) is limited to be 0.167 m with a Cv of 0.95. The efficiency of each
turbine is 87%. Determine: (1) The number of Pelton wheels to be used, and (2) The bucket
angle.
Chapter 15 Solutions
AUTOMOTIVE TECHNOLOGY-NATEF TASK SHEETS
Ch. 15 - What is included in the vehicle owners manual that...Ch. 15 - Why is factory service information the most...Ch. 15 - What customer information needs to be included on...Ch. 15 - What should the service technician include on the...Ch. 15 - Describe how hotline services and Internet sites...Ch. 15 - What type of information is commonly included in...Ch. 15 - Two technicians are discussing the need for the...Ch. 15 - A campaign (recall) is mailed to the owner of a...Ch. 15 - Technical service bulletins (TSBs) are issued by...Ch. 15 - Four tenths of an hour is how many minutes? a. 14...
Ch. 15 - What should the service technician document on the...Ch. 15 - The labor rate for each operation is included on...Ch. 15 - Which of the following are performed at no cost to...Ch. 15 - A Julian date of 186 is about when? a. February 5...Ch. 15 - Hotline services are _____. a. free b. available...
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