Management
12th Edition
ISBN: 9781305393462
Author: DAFT, Richard L.
Publisher: South-Western College Pub
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Question
Chapter 15, Problem 2CFCA
Summary Introduction
To determine:
The steps that has to be takes to awaken more enthusiasm in the teams to complete the project effectively.
Case Summary:
Reflex systems is specialized in selling exercise equipment to high schools and colleges, small to mid-sized businesses for recreation centres, through a national force of 310 salespeople. The company has encountered and won a great level of sales in the recent past. However, it is facing issues with follow up service systems. Therefore, the CEO of the company has planned to implement a new CRM system to rectify these ongoing issues and attract and retain customers. Customer relationship management (CRM), this is an approach and system to manage a favourable and attractive relationship with existing and potential customer. It supports and aids the management of sales, delivery actionable insights, merges with social media and facilitates team management and communication. Further, it enables to manage customer interactions and problems effectively and efficiently. The ultimate goal is to drive sales growth.
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Management is a multifaceted discipline that involves the coordination of people, resources, and processes to achieve organizational objectives. It encompasses various functions such as planning, organizing, leading, and controlling, all aimed at ensuring the smooth operation and success of an organization. Effective management requires a deep understanding of the organization's goals and objectives, as well as the ability to develop and implement strategies to attain them. Managers must possess strong leadership skills to inspire and motivate their teams, as well as the ability to make tough decisions and solve complex problems Additionally, effective communication and interpersonal skills are crucial for fostering collaboration and maintaining harmony within the organization. In today's rapidly changing business environment, successful management also entails the ability to adapt to new technologies, market trends, and competitive pressures. As such, managers must…
How to respond to this in 100 words?Across the world, organizations are completing their goals and objectives through the various functions performed by their employees (Sencherey et al., 2022). Plant Manager, Henry Simms, recognizes the importance of the role all employees played in the success of a major project and deems rewarding them necessary. This is a noble gesture but should be approached with a few considerations in mind. One consideration is rewarding all employees alike implies ignoring factors such as seniority, job responsibilities, and employment status. It will be vital to clearly communicate how the reward was determined and how it will be distributed. Henry must also consider if a collective bargaining agreement is in place. This is a contractual agreement between an employer and a labor union that governs wages, hours, and working conditions for employees (Tyrkus & Schwartz, 2022). If this reward is not within the guidelines of the agreement, negotiation with the…
Chapter 15 Solutions
Management
Ch. 15 - Prob. 1OTJVCCh. 15 - Prob. 2OTJVCCh. 15 - Prob. 3OTJVCCh. 15 - Prob. 1DQCh. 15 - Prob. 2DQCh. 15 - Prob. 3DQCh. 15 - Prob. 4DQCh. 15 - Prob. 5DQCh. 15 - Prob. 6DQCh. 15 - Prob. 7DQ
Ch. 15 - Prob. 8DQCh. 15 - Prob. 9DQCh. 15 - Prob. 10DQCh. 15 - Prob. 1EECh. 15 - Prob. 2EECh. 15 - Prob. 3EECh. 15 - Prob. 4EECh. 15 - Prob. 5EECh. 15 - Prob. 6EECh. 15 - Prob. 7EECh. 15 - Prob. 8EECh. 15 - Prob. 9EECh. 15 - Prob. 1SGBCh. 15 - Prob. 1EDCh. 15 - Prob. 2EDCh. 15 - Prob. 3EDCh. 15 - Prob. 1CFCACh. 15 - Prob. 2CFCACh. 15 - Prob. 3CFCA
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