Operations Management, Binder Ready Version: An Integrated Approach
Operations Management, Binder Ready Version: An Integrated Approach
6th Edition
ISBN: 9781118952610
Author: R. Dan Reid, Nada R. Sanders
Publisher: WILEY
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Chapter 15, Problem 15DQ
Summary Introduction

Interpretation: The different methods of scheduling service operations.

Concept Introduction: The basic concepts of scheduling remain the same for services viz. maximizing the utilization of shared resources coupled with minimizing customer/serviced items waiting times. However, in services, there is more focus on queue formation, primarily the queue of the customers/items receiving the service e.g. persons standing for a ticket (or any other service); aircrafts waiting for service.

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