MARKETING-W/MINDTAP ACCESS CARD
12th Edition
ISBN: 9781305427198
Author: Lamb
Publisher: CENGAGE L
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Chapter 14, Problem 7LO
Summary Introduction
To Discuss: The ways retailers concentrate on product or service failures and the prospects that service failures give.
Introduction: Retailing is the process of marketing of goods and certain services to the consumers in the market. It normally includes the trading of single items or high numbers of customers by a commercial system for that exact drive.
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Understand how retailers address product/service failures and discuss the opportunities thatservice failures provide
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Chapter 14 Solutions
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