UNDERSTANDING BUSINESS W/ACCESS
UNDERSTANDING BUSINESS W/ACCESS
13th Edition
ISBN: 9781266514548
Author: Nickels
Publisher: MCG
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Chapter 14, Problem 2DCS
Summary Introduction

To discuss: The factors considered while evaluating the total product offer for a vacation resort, a smart phone and a rental apartment.

Introduction: An isolated place where the commercial establishments are self-contained and serve for the needs and requirements of the tourists, such as, lodging, food, drink and entertainment; is known as resort.

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I participated in a team tasked with developing and implementing a new customer service training program. The team included five members: myself, two training specialists, an HR representative, and a team leader. Our work environment was a mix of virtual and collocated, with weekly in-person meetings and frequent virtual check-ins. Reflecting on our process, it's evident that parts of “Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning) were present in the development and completion of the project.
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