Bundle: Essentials of Business Communication, 11th + MindTap Business Communication, 1 term (6 months) Printed Access Card
11th Edition
ISBN: 9781337736312
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 14, Problem 14.5AAC
Summary Introduction
To determine: Report findings of a dream employer after observing their reviews on Glassdoor.
Introduction/case summary (question specific): With the use of sites such as Glassdoor, one is able to find information about job postings, reviews, salary comparisons and CEO approval ratings which will be a superb source of job-search information.
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Examine the conflicts between improving customer service levels and controlling costs in sales.
Strategies to Balance Both customer service levels and controlling costs in sales
1.Outsourcing and workforce optimization
elaborate on Outsourcing and Workforce Optimization• Outsourcing customer support to third-party providers in cost-effective locations can reduce expenses while maintaining service availability.
• Workforce Optimization uses data analytics to schedule staff efficiently, ensuring the right number of agents are available based on demand patterns, minimizing idle time and overtime costs.
• Hybrid Models combine in-house teams for high-value interactions and outsourced teams for routine inquiries, balancing quality and cost.
What is the gross profit on this sale?
Chapter 14 Solutions
Bundle: Essentials of Business Communication, 11th + MindTap Business Communication, 1 term (6 months) Printed Access Card
Ch. 14 - Prob. 11CTCh. 14 - Prob. 12CTCh. 14 - Prob. 13CTCh. 14 - Prob. 14CTCh. 14 - Prob. 15CTCh. 14 - Prob. 14.2AACCh. 14 - Prob. 14.3AACCh. 14 - Prob. 14.4AACCh. 14 - Prob. 14.5AACCh. 14 - Prob. 14.6AAC
Ch. 14 - Prob. 14.7AACCh. 14 - Prob. 14.8AACCh. 14 - Prob. 14.9AACCh. 14 - Prob. 14.10AACCh. 14 - Prob. 14.11AACCh. 14 - Prob. 14.12AACCh. 14 - Prob. 14.13AACCh. 14 - Prob. 14.14AACCh. 14 - Prob. 14.15AACCh. 14 - Prob. 14.16AACCh. 14 - Prob. 14.17AACCh. 14 - Prob. 14.18AACCh. 14 - Prob. 14.19AACCh. 14 - Prob. 14.20AACCh. 14 - Prob. 14.21AACCh. 14 - Prob. 14.22AACCh. 14 - Prob. 14.23AACCh. 14 - Prob. 14.24AACCh. 14 - Prob. 14.25AACCh. 14 - Prob. 1EC14
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