Person X is hired to lead a technical support team for a start-up business. The services provided by the company area data analysis, targeted market, and business consulting to auto dealers. At present, the company serves seven cities and they are planned to expand into 10 cities. It has flexible working hours and they encourage employees to work from home at least one day per week. There has not been much of the technical support team at the company. Hence, they would contact an informal network of experts for hardware and software issues. An informal network of experts includes family, co-workers, and friends. To determine: The way to provide technical support to the employees who are working from home.

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Chapter 14, Problem 14.18TE

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Person X is hired to lead a technical support team for a start-up business. The services provided by the company area data analysis, targeted market, and business consulting to auto dealers. At present, the company serves seven cities and they are planned to expand into 10 cities. It has flexible working hours and they encourage employees to work from home at least one day per week.

There has not been much of the technical support team at the company. Hence, they would contact an informal network of experts for hardware and software issues. An informal network of experts includes family, co-workers, and friends.

To determine: The way to provide technical support to the employees who are working from home.

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