Firoz is an accountant who has excellent skills in accountancy but fails to communicate well. He does not understand what the clients say over the phone. He needs a close observation of everything being communicated. He was recruited by Beatrice, however, works with Cathy. Cathy is not satisfied with his communication skills and wants to get rid of him. However, she is satisfied with his preparations for financial reports and reconciliation statements. Characters in the case: Firoz, an accountant Beatrice, a partner of the business Cathy, manager of Firoz Adequate information: As an accountant, Firoz performs the required job but he lacks in communication skills. To determine: The solutions to be taken with the performance of Firoz.

Question

InsureCo salespeople talk to each other using insurance industry jargon. Which adverse business effect can using "industry gibberish" have on InsureCo's operations? Select an answer: Communication will not always be clear among other employees. Older workers will make generalizations about younger workers. New employees cannot be onboarded in that type of environment. Jargon does not have a specific meaning within the company.

Answer 1

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Chapter 13, Problem 2AYSED

Summary Introduction

Case summary:

Firoz is an accountant who has excellent skills in accountancy but fails to communicate well. He does not understand what the clients say over the phone. He needs a close observation of everything being communicated.

He was recruited by Beatrice, however, works with Cathy. Cathy is not satisfied with his communication skills and wants to get rid of him. However, she is satisfied with his preparations for financial reports and reconciliation statements.

Characters in the case:

Firoz, an accountant

Beatrice, a partner of the business

Cathy, manager of Firoz

Adequate information:

As an accountant, Firoz performs the required job but he lacks in communication skills.

To determine:

The solutions to be taken with the performance of Firoz.

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