MANAGERIAL ACCT(LL)+CONNECT+PROCTORIO PL
17th Edition
ISBN: 9781265574826
Author: Garrison
Publisher: MCG
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Question
Chapter 12, Problem 5Q
To determine
A balanced scorecard contains the performance measures taken in brief from the company’s strategy. Balanced scorecard measurement uses four perspective lenses to evaluate the business performance by setting the goals and the strategies to achieve such goals.
To discuss:
The reason for the variation in measures used in the balanced scorecard from company to company.
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Which of the following is not one of the elements of the balanced scorecard?
Oa. strategic objectives
Ob. strategic plan
Oc. performance perspectives
Od. performance metrics
What are the advantages and disadvantages of using the balanced scorecard approach to performance evaluation of managers? Can it be manipulated?
Chapter 12 Solutions
MANAGERIAL ACCT(LL)+CONNECT+PROCTORIO PL
Ch. 12 - Prob. 1QCh. 12 - Prob. 2QCh. 12 - Prob. 3QCh. 12 - Prob. 4QCh. 12 - Prob. 5QCh. 12 - Prob. 6QCh. 12 - Prob. 7QCh. 12 - Prob. 8QCh. 12 - Prob. 9QCh. 12 - Prob. 10Q
Ch. 12 - Prob. 1AECh. 12 - Prob. 2AECh. 12 - Prob. 1ECh. 12 - Prob. 2ECh. 12 - Prob. 3ECh. 12 - Prob. 4ECh. 12 - Prob. 5ECh. 12 - Prob. 6ECh. 12 - Prob. 7ECh. 12 - Prob. 8ECh. 12 - Prob. 9ECh. 12 - Prob. 10ECh. 12 - Prob. 11ECh. 12 - Prob. 12PCh. 12 - Prob. 13PCh. 12 - Prob. 14PCh. 12 - Prob. 15PCh. 12 - Prob. 16PCh. 12 - Prob. 17PCh. 12 - Prob. 18PCh. 12 - Prob. 19PCh. 12 - Prob. 20PCh. 12 - Prob. 21C
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Similar questions
- Which of the following is not an objective used in the balanced scorecard approach? Customer Financial Vendor Learning and growtharrow_forwardWhat are the characteristics of successful balanced scorecards?arrow_forwardWhich of the following is not one of the elements of the balanced scorecard? a. strategic plan b. performance metrics c. strategic objectives d. performance perspectivesarrow_forward
- Classify the performance measures below into the most likely balanced scorecard perspective itrelates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F(financial). Customer satisfaction indexarrow_forwardWould it be beneficial to attempt to measure each office’s individual performance with respect to the scorecard measures? Why or why notarrow_forwardClassify the performance measures below into the most likely balanced scorecard perspective towhich it relates: customer (C), internal processes (P), innovation and growth (I), or financial (F). Customer complaintsarrow_forward
- Classify the performance measures below into the most likely balanced scorecard perspective towhich it relates: customer (C), internal processes (P), innovation and growth (I), or financial (F). Residual incomearrow_forwardDescribe what is meant by the term balanced in the term balanced scorecard method.arrow_forwardWhich of the following statements best describes the performance elements found on most balanced scorecards? a. The balanced scorecard contains neither financial nor nonfinancial performance measures. b. The balance scorecard contains nonfinancial but not financial performance measures. c. The balanced scorecard contains financial but not nonfinancial performance measures. d. The balanced scorecards contains both financial and nonfinancial performance measures.arrow_forward
- Classify the performance measures below into the most likely balanced scorecard perspective towhich it relates: customer (C), internal processes (P), innovation and growth (I), or financial (F). Sales returnsarrow_forwardThe balanced scorecard measures a.only financial information b.only nonfinancial information c.external and internal information d.both financial and nonfinancial informationarrow_forwardConsider the major components of a balanced scorecard. Which of the following is not one of those components? Learning and Growth Cost Financial Customerarrow_forward
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