Concept explainers
Explanation of Solution
UPS:
UPS (United Parcel Service) is an American multinational packaging service company, which uses automated package-tracking system to pick-up and delivers packages in more than 220 countries.
Business objective addressed by the UPS
The strategic business objective of the UPS is to provide best services to customer at very low cost. UPS spends in millions to provide and maintain best customer service.
UPS fends off competition from FedEx and U.S. Postal System and still being the leadership in package delivery service using more advanced information technological systems.
New products to improve business:
Web Based Post Sales Order Management System (OMS) to manage global services. This system is enabled to ship critical parts such as medical equipment, aerospace and high-tech electronics...
Trending nowThis is a popular solution!
Chapter 1 Solutions
Essentials of MIS (12th Edition)
- When it comes to global business, what precisely is an IMIS and what does it do?arrow_forwardWhat are the primary goals of Customer Relationship Management (CRM) in a business context?arrow_forwardWhat hardware and software technologies are necessary for a customer relationship management system to be deployed?arrow_forward
- How does CRM software help organizations manage customer interactions and data?arrow_forwardName the set of information systems FSCA needs to support its strategic planarrow_forwardWhat are the required technologies (hardware and software) that must be deployed in a customer relationship management system?arrow_forward
- In what ways will a customer relationship management system validate and verify information?arrow_forwardHow are organizational information systemsrelated to company strategy? How does strategy affect the information systems a company develops and uses?arrow_forwardWhat is business process management?arrow_forward
- What exactly is an international marketing information system (also known as IMIS), and what are its primary functions?arrow_forwardTo what extent may business process re-engineering aid in a company's reorganization?arrow_forwardWhat advantages can customer relationship management provide a business and its clients? Give examples to clarify.arrow_forward
Principles of Information Systems (MindTap Course...Computer ScienceISBN:9781285867168Author:Ralph Stair, George ReynoldsPublisher:Cengage Learning
Management Of Information SecurityComputer ScienceISBN:9781337405713Author:WHITMAN, Michael.Publisher:Cengage Learning,
Fundamentals of Information SystemsComputer ScienceISBN:9781337097536Author:Ralph Stair, George ReynoldsPublisher:Cengage Learning
Principles of Information Systems (MindTap Course...Computer ScienceISBN:9781305971776Author:Ralph Stair, George ReynoldsPublisher:Cengage Learning