Understanding Management (MindTap Course List)
Understanding Management (MindTap Course List)
10th Edition
ISBN: 9781305502215
Author: Richard L. Daft, Dorothy Marcic
Publisher: Cengage Learning
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Chapter 12, Problem 3CFCA
Summary Introduction

To determine:

Is the success of particular salespeople creating a situation where customers are more loyal to the salesperson than the store itself.

Case summary:

Lauren Brewster developed a new more customer friendly experience in her store.

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