Chapter 12, Problem 31DQ

Summary Introduction

To determine:

Using the behavioral theory as the guideline, what is more important to a Starbucks store manager? Focus on Tasks, Focus on People or both?

Introduction:

Starbucks which opened its first store in 1971, serves its customers with instant coffee, espresso, latte, cold and hot drinks tea and snacks like chips, crackers etc. The fearless CEO of Starbucks Howard Schultz believes that leadership training should be such that immerses the future leaders in the feel and smell of the company. The behavioral theory focuses on the people and their well being in order to get better productivity.