MANAGERIAL ACCOUNTING CONNECT ACCESS
17th Edition
ISBN: 9781265750879
Author: Garrison
Publisher: MCG
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Chapter 12, Problem 1E
To determine
Introduction:
A balanced scorecard is a structured report that helps managers in tracking the execution of activities by the staff working under them. It also assists in monitoring the results arising from such activities.
To classify: Items into the four categories of balanced scorecard performance measures.
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Problem 13.21
Scorecard Measures, Strategy Translation
Objective 2 - Discuss the basic features of the Balanced Scorecard.3 - Explain
how the Balanced Scorecard links measures to strategy.
At the end of 20x1, Mejorar Company implemented a low-cost
strategy to improve its competitive position. Its objective was
to become the low-cost producer in its industry. A Balanced
Ung.cengage.com/statioinbluilevalndex.html?elSBN=97813059707248id=187456245&nbid=5245498snapshotid=5245498dockApplid=1. 1/10
2020
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Scorecard was developed to guide the company toward this objective. To
lower costs, Mejorar undertook a number of improvement activities such as
JIT production, total quality management, and activity-based management.
Now, after two years of operation, the president of Mejorar wants some
assessment of the achievements. To help provide this assessment, the
following information on one product has been gathered:
20x1
20x3
Theoretical annual capacity*
Actual production**
Market size…
8
The purpose of the balanced scorecard is BEST described as helping an organization
Select one:
a. develop customer relations.
b. translate an organization's mission and strategy into a set of performance measures that help to implement the strategy.
c. introduce innovative products and services desired by target customers.
d. mobilize employee skills for continuous improvements in processing capabilities, quality, and response times.
2-30 The balanced scorecard is related to the strategy map in a way similar to how
a. the value chain is related to product differentiation.
b. SWOT analysis is related to execution.
c. the organization's key activities are related to the value chain.
d. sustainability can be related to financial reporting.
2-31 A company taking a strategic and customer-centered point of view can best address sustainability, a concern for
environmental and social as well as economic performance, through
a. annual financial reporting to the Securities and Exchange Commission.
b. the use of a sustainability perspective in the balanced scorecard.
c. reporting violations of a company's human resources policy to the proper authorities.
d. lobbying in Congress for stronger environmental regulations.
Page 57
[LO 2-4 O]
2-32 The implementation of the balanced scorecard (BSC) can involve all of the following except
a. the strong support of top management.
b. a strategy of differentiation (as opposed to one of…
Chapter 12 Solutions
MANAGERIAL ACCOUNTING CONNECT ACCESS
Ch. 12 - Prob. 1QCh. 12 - Prob. 2QCh. 12 - Prob. 3QCh. 12 - Prob. 4QCh. 12 - Prob. 5QCh. 12 - Prob. 6QCh. 12 - Prob. 7QCh. 12 - Prob. 8QCh. 12 - Prob. 9QCh. 12 - Prob. 10Q
Ch. 12 - Prob. 1AECh. 12 - Prob. 2AECh. 12 - Prob. 1ECh. 12 - Prob. 2ECh. 12 - Prob. 3ECh. 12 - Prob. 4ECh. 12 - Prob. 5ECh. 12 - Prob. 6ECh. 12 - Prob. 7ECh. 12 - Prob. 8ECh. 12 - Prob. 9ECh. 12 - Prob. 10ECh. 12 - Prob. 11ECh. 12 - Prob. 12PCh. 12 - Prob. 13PCh. 12 - Prob. 14PCh. 12 - Prob. 15PCh. 12 - Prob. 16PCh. 12 - Prob. 17PCh. 12 - Prob. 18PCh. 12 - Prob. 19PCh. 12 - Prob. 20PCh. 12 - Prob. 21C
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Similar questions
- (Appendix 11A) Which of the following is a perspective of the Balanced Scorecard? a. Learning and growth (infrastructure) b. Internal business process c. Customer d. Financial e. All of these.arrow_forwardInstructions 1. Based on the balanced scorecard and the following descriptions of the predicted relationships between strategic objectives, draw the scorecards strategy map. a. Training employees effectively and reducing employee turnover can both be expected to improve returns processing and reduce shipping errors. b. Both improving returns processing and reducing shipping errors can be expected to delight the customer. c. Delighting the customer can be expected to increase market share. 2. Based on the balanced scorecard and the following descriptions of the predicted relationships between performance metrics, draw the scorecards measure map. a. Median training hours per employee and average employee tenure will both influence hours from returned to refunded and number of erroneous shipments. b. Both hours from returned to refunded and number of erroneous shipments will affect percentage of customers who shop again and online customer satisfaction rating. c. Both percentage of customers who shop again and online customer satisfaction rating will influence the companys market share. 3. Label each element of the balanced scorecard.arrow_forward(Appendix 11A) Balanced Scorecard The following list gives a number of measures associated with the Balanced Scorecard: a. Number of new customers b. Percentage of customer complaints resolved with one contact c. Unit product cost d. Cost per distribution channel e. Suggestions per employee f. Warranty repair costs g. Consumer satisfaction (from surveys) h. Cycle time for solving a customer problem i. Strategic job coverage ratio j. On-time delivery percentage k. Percentage of revenues from new products Required: 1. Classify each performance measure as belonging to one of the following perspectives: financial, customer, internal business process, or learning and growth. 2. Suggest an additional measure for each of the four perspectives.arrow_forward
- 29 To analyse the employee growth and turnover which perceptive of balanced scorecard should be applied by the company. a. Internal business processes b. learning and growth perceptive c. Customers perceptive d. Financial perceptivearrow_forwardQuestion 5.1 For each of the following balanced scorecard measures, A – Financial B – Customer C – Internal Business Process D – Learning and Growth Required Match with the appropriate perspective: Number of new customers Percentage of defective product units Number of patents Customer profitability Customer cost per unit Return on assets Average job-related training hours per employee Product cost per unit Employee turnover rate Percentage of processes with real-time feedbackarrow_forwardSubject: accountingarrow_forward
- Balanced scorecard American Express Company (AXP) is a major financial services company, noted for its American Express card. Below are some of the performance measures used by the company in its balanced scorecard. For each measure, identify whether the measure best fits the innovation, customer, internal process, or financial dimension of the balanced scorecard.arrow_forwardE Essay Tips: How to Paraphrase a * PlayStation 5 Console - Walmart x aystation 5-antonline.co x /7355/quizzes/38887/take O works to achieve goal congruence O supports the use of expert knowledge 1 pts Question 3 The performance evaluation system should provide incentives to segment managers for coordinating the activities of the subunits and directing them toward the overall company goals. Which of the following performance measurement goals has been described by this statement? O motivating segment managers O promoting goal congruence O providing feedback O benchmarking Question 4 Uniox, Inc. intends to increase its profits by 50% in the next fiscal year. Which of the following is most likely be a lag indicator in Uniox's performance renort?arrow_forwardQUESTION 9 Analytical CRM can calculate the Customer Lifetime Value (CLTV), which is: the prediction of the net-profit attributed to the entire future relationship with a customer O a tool to assess partners' performances. sales prospect and contact information, sales quote generation capabilities. capturing prospect and customer data, scheduling and tracking direct-marketing mailings or email, and cross selling.arrow_forward
- Reid Company would like to implement a balanced scorecard performance measurement system. Its senior management team has assembled the measures shown below for possible inclusion in its scorecard. Required: For each measure, indicate by placing an X in the appropriate column whether it would most likely be classified in the learning and growth, internal business process, customer, or financial category of the company's balanced scorecard. Learning & Growth Internal Business Process Item Customer Financial Ex. Employee absenteeism rate X 1. Sales from new customers 2. Customer defection rate 3. Average fuel cost per sales dollar 4. Average number of workplace accidents per employee 5. Delivery cycle time 6. Average training hours per employee 7. Number of job applicants from under-represented groups Percent of customers that strongly agree with the statement 8. "Your employees treated me courteously." 9. Return on assets Percent of customers that strongly agree with the statement "Your…arrow_forwardGive true solution for general accounting questionarrow_forwardRequirements 1. 2. Each of the items describes a key performance indicator. Determine which of the balanced scorecard perspectives is being addressed (financial, customer, internal business, or learning and growth). Read the company initiatives and determine which of the balanced scorecard perspectives is being addressed (financial, customer, internal business, or learning and growth). Requirement 1. Each of the following describes a key performance indicator. Determine which of the balanced scorecard perspectives is being addressed (financial, customer, internal business, or learning and growth). Performance Indicator a. Employee turnover Perspective b. Earnings per share c. Percentage of on-time deliveries d. Revenue growth rate Percentage of defects discovered during e. manufacturingarrow_forward
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