EBK MANAGEMENT
EBK MANAGEMENT
12th Edition
ISBN: 9780100546561
Author: DAFT
Publisher: YUZU
bartleby

Concept explainers

Question
Book Icon
Chapter 12, Problem 1CFCA
Summary Introduction

To determine:

The kind of employee social contract assumed by Kibry and Drew.

Introduction:

There are two main types of the social contracts; the Old social contract and the New social contract. The Old social contract considers the workplace as a family and employees as family members. The management takes care of employee's interest first and employees show loyalty and commitment in return to the organization.

The New social contract focuses more on trust rather than loyalty, employees are self-motivated and employees are more likely to move from one company to another because job decisions are based on cultural knowledge and specific skills.

Blurred answer
Students have asked these similar questions
Janice was a very successful Sales Representative at her company. As such she was promoted to the position of Sales Manager. However to everyone’s surprise she began exhibiting poor performance in this new role. What are some possible reasons for her poor performance?
Janice was a very successful Sales Representative at her company. As such she waspromoted to the position of Sales Manager. However to everyone’s surprise she began exhibiting poor performance in this new role. What in your opinion might be the reason for her situation and what would you suggest be done to help her become more successful in her new position?
(i) Imagine you have been hired as a consultant to rectify the issues from happening in the future. What would your three key recommendations to the airline be?  (ii). Explain (using the case) your understanding of how the three dimensions of justice affect consumers' overall satisfaction with the service recovery efforts following FlyBonito service failure Hint for (ii): Justice theory concerns the perceived fairness of decisions. Consumers evaluate the service recovery from three dimensions of justice. Briefly define each Dimension using your understanding of the dimensions. And find evidence of the three dimensions in the case to explain how each affects the consumer overall satisfaction with the service recovery efforts mentioned in the case.   I will never trust FlyBonito with a holiday again. My first surprise occurred when we arrived in Bali, from Melbourne on route to London. As we were arriving, there was an announcement that we would not be allowed to disembark the plane,…
Knowledge Booster
Background pattern image
Management
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, management and related others by exploring similar questions and additional content below.
Similar questions
SEE MORE QUESTIONS
Recommended textbooks for you
Text book image
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub