EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Question
Chapter 12, Problem 10PA
Summary Introduction
Interpretation:An organization that facilitates the return of products and how money is made out of it.
Concept Introduction:
A return facilitator could be defined as a specialist in entertaining operations of reverse logistics. This process provides services to manufacturers when a customer intends in returning a product with the amounts paid being recovered. The mechanism also facilitates appeals made by customers on warranty and service guarantee related matters. It further facilitates the rework of products that are not accepted by the customer and the delivery of the reworked goods.
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