Chapter 11.5, Problem 11.4ARQ

Explanation of Solution

User rights:

• Computer hardware and programs that are required to perform your job proficiently.
  • User has the right to access all the resources like computer hardware and programs required, to complete his/her tasks successfully.
• Reliable network and internet connections:
  • Users have the right to use the reliable network connection which means there will be no problems while using it.
• A secure computing environment:
  • Organization should take care about the security issues of the user’s computer and files. It should ask users to take the actions required to protect the files, if required.
• Protection from viruses, worms, and other threats:
  • It’s the organization’s duty to take care about the safety of the user’s files and computer. Thus, it is user’s right to have their files and computer protected from the viruses, worms, and other threats.
• Contribution to requirements for new system, features and functions:
  • Users have the right to participate in the meetings conducted to discuss about the new system requirements. If not directly then through a delegate.
• Reliable systems development and maintenance:
  • Users have a right to have reliable systems development and maintenance. They can experience schedule slippage for a month or 2 but need not face it for 6 months or more. This shows the incompetent systems development.
• Prompt attention to problems, concerns, and complaints:
  • Users have the right to receive immediate response towards the problems and concerns from the organization. If not directly, then the users should be provided with some means through which they can report the issues or at least get their complaints registered in IS department.
• Properly prioritized problem fixes and resolutions:
  • Users can have their problems get resolved with established priorities.
• Effective training:
  • Users have the right to get trained in the organization so that they can perform the particular task they want to do. Organization should train the users in a format and on a schedule that is suitable for the user.

User responsibilities:

• Learn basic computer skills:
  • Users have the responsibility to have the basic computer skills. They cannot expect hand-holding for basic operations.
• Learn standard techniques and procedures for the applications and use:
  • Users should learn the techniques and procedures required to use the applications...