STATISTICS F/BUSINESS+ECONOMICS-TEXT
13th Edition
ISBN: 9781305881884
Author: Anderson
Publisher: CENGAGE L
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Textbook Question
Chapter 11.1, Problem 10E
Consumer Reports uses a 100-point customer satisfaction score to rate the nation’s major chain stores. Assume that from past experience with the satisfaction rating score, a population standard deviation of σ = 12 is expected. In 2012, Costco, with its 432 warehouses in 40 states, was the only chain store to earn an outstanding rating for overall quality (Consumer Reports, March 2012). A sample of 15 Costco customer satisfaction scores follows.
- a. What is the sample
mean customer satisfaction score for Costco? - b. What is the sample variance?
- c. What is the sample standard deviation?
- d. Construct a hypothesis test to determine whether the population standard deviation of σ = 12 should be rejected for Costco. With a .05 level of significance, what is your conclusion?
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Chapter 11 Solutions
STATISTICS F/BUSINESS+ECONOMICS-TEXT
Ch. 11.1 - Find the following chi-square distribution values...Ch. 11.1 - A sample of 20 items provides a sample standard...Ch. 11.1 - A sample of 16 items provides a sample standard...Ch. 11.1 - The variance in drug weights is critical in the...Ch. 11.1 - John Calipari, head basketball coach for the 2012...Ch. 11.1 - Americans spend nearly 7 billion on Halloween...Ch. 11.1 - To analyze the risk, or volatility, associated...Ch. 11.1 - Consider a day when the Dow Jones industrial...Ch. 11.1 - An automotive part must be machined to close...Ch. 11.1 - Consumer Reports uses a 100-point customer...
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