Modern Business Statistics with Microsoft Office Excel (with XLSTAT Education Edition Printed Access Card) (MindTap Course List)
Modern Business Statistics with Microsoft Office Excel (with XLSTAT Education Edition Printed Access Card) (MindTap Course List)
6th Edition
ISBN: 9781337115186
Author: David R. Anderson, Dennis J. Sweeney, Thomas A. Williams, Jeffrey D. Camm, James J. Cochran
Publisher: Cengage Learning
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Chapter 11.1, Problem 10E

Costco Customer Satisfaction. Consumer Reports uses a 100-point customer satisfaction score to rate the nation’s major chain stores. Assume that from past experience with the satisfaction rating score, a population standard deviation of σ = 12 is expected. In 2012, Costco, with its 432 warehouses in 40 states, was the only chain store to earn an outstanding rating for overall quality. A sample of 15 Costco customer satisfaction scores follows.

Chapter 11.1, Problem 10E, Costco Customer Satisfaction. Consumer Reports uses a 100-point customer satisfaction score to rate

  1. a. What is the sample mean customer satisfaction score for Costco?
  2. b. What is the sample variance?
  3. c. What is the sample standard deviation?
  4. d. Construct a hypothesis test to determine whether the population standard deviation of σ = 12 should be rejected for Costco. With a .05 level of significance, what is your conclusion?
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Chapter 11 Solutions

Modern Business Statistics with Microsoft Office Excel (with XLSTAT Education Edition Printed Access Card) (MindTap Course List)

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